Experienced Remote Customer Service Representative - National Accounts at blithequark

Join blithequark's Dynamic Customer Service Team

At blithequark, we're committed to delivering exceptional service to our National Account customers. As a leader in the industry, we're seeking a highly skilled and experienced Remote Customer Service Representative to join our team in Memphis, TN. This role is currently remote but may transition to in-person in the future, so applicants must live in or near Memphis, TN.

About the Role

As a Remote Customer Service Representative at blithequark, you will be the primary point of contact for our National Account customers, ensuring contract compliance and providing top-notch service in a professional manner. You will act as a liaison between customers, branches, sales representatives, and corporate functions, maintaining special and ancillary services, researching customer billing and account questions, and updating customer service teams on new or changing customer requirements.

Key Responsibilities

• Act as a liaison between customers, branches, sales representatives, and corporate functions via phone, email, and other electronic systems regarding various National Accounts matters.
• Maintain special and ancillary services via company and customer websites, including scanning and uploading graphs and business proposals.
• Update work orders via customer web portals, such as opening/closing work orders and providing status updates.
• Handle basic and routine customer calls and emails, processing work orders and coordinating issues with Customer Account Managers.
• Use computerized systems for inputting and tracking work orders, ensuring customers receive timely service.
• Handle customer calls and correspondence for scheduling and inquiries, recording all customer information and call history.

Essential Qualifications

To succeed in this role, you will need:

• A High School Diploma or general education degree (GED); or one to two years of related experience and/or training; or equivalent combination of education and experience.
• At least 6 months of clerical or customer service experience.
• Strong customer service orientation and conflict resolution skills.
• Excellent problem-solving and decision-making skills.
• Effective oral and written communication skills, including typing.
• The ability to influence leaders and peers.
• Knowledge of blithequark's business unit brand products and services is a plus.
• Attention to detail and organizational skills.
• The ability to work independently and meet goals.
• Teamwork skills and the ability to effectively multi-task.
• Adaptability to learn and perform in a fast-paced environment.
• Intermediate Microsoft skills (Word, Excel, Outlook), with a minimum of intermediate Excel skills.
• Proficiency with customer service portals.

Preferred Qualifications

While not required, the following qualifications are highly preferred:

• Experience resolving escalated customer service issues.

What We Offer

At blithequark, we offer a competitive compensation package, including a $1,000 sign-on bonus for this role. Our benefits and perks include:

• A dynamic and supportive work environment.
• Opportunities for career growth and professional development.
• A culture that values teamwork and collaboration.
• Comprehensive training and ongoing support.

Work Environment and Company Culture

At blithequark, we're committed to creating a positive and inclusive work environment. Our company culture values:

• Exceptional customer service.
• Teamwork and collaboration.
• Innovation and continuous improvement.
• Diversity and inclusion.

Physical Demands and Working Conditions

The physical demands of this role are representative of those that must be met by an employee to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a Remote Customer Service Representative, you will be required to:

• Move up to 10 pounds occasionally by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sit for long periods while using office equipment such as computers and phones.
• Perform fingering and repetitive motions, such as typing and using a computer mouse.
• Communicate effectively through spoken word and receive detailed information through oral communication.
• Have close visual acuity to perform detail-oriented activities and view computer screens.

Why Join blithequark?

At blithequark, we're passionate about delivering exceptional customer service and creating a positive work environment. As a Remote Customer Service Representative, you will have the opportunity to:

• Develop your skills and expertise in a dynamic and supportive environment.
• Advance your career through ongoing training and professional development.
• Be part of a team that values diversity, inclusion, and teamwork.
• Enjoy a competitive compensation package and benefits.

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As an equal opportunities employer, we welcome applications from all qualified candidates.

Don't miss this chance to join our team and be part of a company that is shaping the future of customer service. Apply now and take the first step towards a rewarding and challenging career at blithequark!