Experienced Splunk Information Specialist for Remote Customer Service Role at blithequark - $20/Hour

Unlock Your Career Potential at blithequark: Join Our Team as a Remote Information Specialist II

Are you a seasoned IT professional with a passion for data analysis and a knack for delivering exceptional customer service? Do you have a strong background in Splunk technology and a desire to work with a dynamic team in a remote setting? If so, we have an exciting opportunity for you to join blithequark as an Information Specialist II, working from the comfort of your own home.

About blithequark and the Role

blithequark is a leading online retailer of pet supplies and accessories, dedicated to providing an unparalleled customer experience. As an Information Specialist II, you will play a critical role in driving innovative solutions for data use across the organization, working closely with various teams to deliver high-quality content, resolve complex Splunk issues, and advance our customer community's understanding of Splunk best practices.

Key Responsibilities

• Plan and develop high-quality content for versatility, reliability, and performance, ensuring seamless data analysis and visualization.
• Troubleshoot complex Splunk issues using your expertise in advanced searching and dashboarding, providing timely resolutions to customers and stakeholders.
• Implement integrations with external applications and frameworks as needed, leveraging your knowledge of scripting languages like Python and JavaScript.
• Promote and educate our customer community on Splunk search, alert, and dashboard best practices, driving adoption and proficiency.
• Perform daily operational and community support tasks, ensuring prompt issue resolution and customer satisfaction.
• Conduct data interpretation, normalization, and optimization, driving insights and value across the organization.
• Create and manage data objects, such as fields, extractions, tags, event types, queries, workflow actions, aliases, and macros, to support business needs.
• Arrange list-based reports and data model acceleration, enabling data-driven decision-making.

Essential Qualifications

To succeed in this role, you will need:

• A minimum of 3 years of experience creating advanced Splunk dashboards and searches, with a strong understanding of Splunk's Basic XML System and application structure.
• Scripting experience in languages like Python, JavaScript, or others, with the ability to apply this knowledge to automate tasks and drive innovation.
• Experience with Ansible, Git, and web architecture, with a strong understanding of how these technologies integrate with Splunk.
• A proven track record of driving insights with data and Splunk products, with the ability to create compelling dashboards and reports.
• Excellent collaboration and communication skills, with the ability to work effectively with application teams to drive innovative solutions for corporate data collection and enterprise logging platforms.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience with Splunk Enterprise and Splunk Technology Add-ons, with a strong understanding of how to develop, test, and deploy custom configurations.
• Knowledge of AWS, REST APIs, and automation principles, with the ability to apply this knowledge to resolve complex Splunk infrastructure issues.
• A strong understanding of data onboarding best practices, with the ability to drive Splunk infrastructure and data organization excellence.
• Experience with Dashboard Studio, with the ability to create intuitive and informative dashboards.

Skills and Competencies

To excel in this role, you will need:

• A strong technical foundation in Splunk technology, with a deep understanding of its capabilities and applications.
• Excellent problem-solving skills, with the ability to analyze complex issues and develop creative solutions.
• Effective communication and collaboration skills, with the ability to work with diverse stakeholders and drive consensus.
• A customer-centric mindset, with a passion for delivering exceptional service and support.
• A willingness to learn and adapt, with a commitment to staying up-to-date with the latest developments in Splunk technology and best practices.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our team members grow and develop their skills. As an Information Specialist II, you will have access to:

• Ongoing training and development opportunities, ensuring you stay up-to-date with the latest Splunk technologies and best practices.
• A collaborative and dynamic work environment, with opportunities to work with diverse stakeholders and drive innovation.
• A clear career path, with opportunities for advancement and professional growth.

Work Environment and Company Culture

At blithequark, we pride ourselves on our customer-driven approach and our commitment to delivering exceptional service. Our company culture is built around:

• A passion for innovation and a willingness to take calculated risks.
• A collaborative and inclusive work environment, with opportunities for teamwork and knowledge-sharing.
• A commitment to ongoing learning and development, with opportunities for training and growth.
• A customer-centric mindset, with a focus on delivering exceptional service and support.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A hourly rate of $20, with opportunities for growth and advancement.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• A flexible work environment, with the ability to work from home and maintain a healthy work-life balance.
• Opportunities for ongoing learning and development, with access to training and development programs.

Join Our Team at blithequark

If you are a motivated and experienced IT professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As an Information Specialist II, you will play a critical role in driving innovation and delivering exceptional customer service, with opportunities for growth and advancement. Don't miss out on this chance to join our dynamic team and take your career to the next level.

To apply, simply click the link below to submit your application. We look forward to hearing from you!