Experienced Customer Service Representative - Work From Home in Nevada - Specialty Mail Order Pharmacy at blithequark

Transforming Healthcare through Compassionate Customer Service

At blithequark, our mission is to bring our heart to every moment of your health. We are committed to delivering enhanced human-centric health care in a rapidly changing world. Our purpose is not just about what we deliver, but also how we deliver it. We strive to make healthcare more personal, convenient, and affordable. As a Customer Service Representative in our Specialty Mail Order Pharmacy, you will play a vital role in achieving this mission by providing exceptional telephone support to patients receiving life-sustaining specialty drug therapy.

About the Role

You will be responsible for the overall coordination and processing of new patient medication orders and reorders. This includes verifying and revivifying benefits, translating and entering new or refill prescriptions into our pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and internal teams to resolve and defer orders with accounts receivable or clinical issues.

Key Responsibilities

• Provide high-quality telephone support to patients, insurance companies, and internal partners to ensure the timely processing of specialty medications.
• Coordinate and process new patient medication orders and reorders, verifying benefits and resolving any issues that may arise.
• Translate and enter new or refill prescriptions into our pharmacy information system, ensuring accuracy and efficiency.
• Communicate and collect copay amounts from patients, obtaining authorizations as necessary.
• Collaborate with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues.
• Demonstrate compassionate and genuine care for patients and customers, ensuring that their needs are met in a timely and professional manner.

Essential Qualifications

To succeed in this role, you will need:

• One year of experience in a customer service role, handling and resolving a high volume of complex customer needs over the phone.
• One year of work experience with Windows-based applications, including Microsoft Office, internet navigation, and email applications.
• One year of computer keyboarding experience, with demonstrated skills and aptitude.
• A verifiable high school diploma or equivalent.

Preferred Qualifications

While not required, the following qualifications are highly preferred:

• Healthcare work experience, with familiarity with benefits, insurance, prescriptions, and medical terminology.

What We Offer

At blithequark, we offer a comprehensive range of benefits and rewards to our employees, including:

• A competitive pay range of $17.00 - $28.45 per hour, depending on experience and qualifications.
• A full range of medical, dental, and vision benefits.
• A 401(k) retirement savings plan and Employee Stock Purchase Plan.
• A fully-paid term life insurance plan and short-term and long-term disability benefits.
• Numerous well-being programs, education assistance, and free development courses.
• A CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) and paid holidays throughout the calendar year.

Training and Schedule

Our training program is designed to equip you with the skills and knowledge needed to succeed in this role. The training duration is 4 weeks, with a schedule of 8:00 AM - 4:30 PM PST. Please note that there will be a PTO blackout during this period. After training, your schedule will be 9:30 AM - 6:00 PM PST.

Work Environment and Company Culture

As a Work From Home Customer Service Representative, you will have the flexibility to work from the comfort of your own home. At blithequark, we foster a culture that values compassion, innovation, and teamwork. We are committed to creating an inclusive and supportive work environment that empowers our employees to make a positive impact on the lives of our patients and customers.

Career Growth Opportunities

We are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have opportunities to develop your skills and expertise, and to take on new challenges and responsibilities. We offer a range of training and development programs, including free development courses and education assistance.

How to Apply

If you are a compassionate and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Our application process is simple and straightforward:

1. Apply online.
2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and to demonstrate your skills and qualifications.

We are an equal opportunities employer and welcome applications from qualified candidates with arrest or conviction records. We will consider your application in accordance with all federal, state, and local laws.

Join Our Team

At blithequark, we are passionate about transforming healthcare through compassionate customer service. If you share our values and are committed to making a positive impact on the lives of our patients and customers, we invite you to join our team. Apply today and become part of our mission to bring our heart to every moment of your health.