Experienced Customer Service Representative III - Medical Association Membership Support

Join blithequark as a Customer Service Representative III and Elevate Your Career in Medical Association Support

blithequark, a respected medical association, is seeking a highly skilled and motivated Customer Service Representative III to join their team on a temporary-to-permanent basis. As a key member of their customer service team, you will play a vital role in delivering exceptional support to members, driving sales, and up-selling association products and services. This is an exciting opportunity to work with a reputable organization in the medical industry, with a flexible remote work arrangement and opportunities for career growth.

About blithequark and the Medical Association Industry

blithequark is a leading medical association dedicated to advancing the medical profession and improving healthcare outcomes. With a strong focus on member engagement and support, the organization provides a range of services, including membership benefits, educational resources, and networking opportunities. As a Customer Service Representative III, you will be an integral part of delivering these services and ensuring a positive experience for members.

Key Responsibilities

• Exceed service expectations by actively participating in sales and up-service programs, achieving specific unit goals through outbound calling (60%-70% of work time)
• Handle phone inquiries regarding membership benefits, pricing, and processing in a professional and efficient manner
• Support members in navigating the association website, including assistance with registration and password reset
• Respond to service inquiries about association products, providing information on products, pricing, order status, and billing
• Manage journal subscriptions, including product information, pricing, order status, and billing, and resolve service interruptions
• Participate in training, performance management, workgroups, and service center improvement projects to drive continuous improvement

Essential and Preferred Qualifications

To succeed in this role, you will need:

• A Bachelor's degree or equivalent experience in customer service and/or telemarketing (3+ years)
• Experience with service center tools, such as telephony, measurement, and applications
• Excellent oral communication skills, with the ability to communicate effectively in a professional environment via phone and email
• The ability to work effectively in a high-volume, production-oriented environment
• Sales experience in an outbound call environment is preferred

Skills and Competencies Required for Success

To excel as a Customer Service Representative III at blithequark, you will need:

• Strong communication and interpersonal skills
• The ability to work in a fast-paced environment and manage multiple priorities
• Excellent problem-solving and analytical skills
• A customer-centric approach, with a focus on delivering exceptional service and support
• Proficiency in using technology, including CRM systems and other service center tools

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the career growth and development of our team members. As a Customer Service Representative III, you will have opportunities to:

• Develop your skills in sales, customer service, and communication
• Participate in training and performance management programs to drive continuous improvement
• Collaborate with colleagues on service center improvement projects
• Advance your career within the organization, with opportunities for professional growth and development

Work Environment and Company Culture

blithequark is committed to creating a positive and inclusive work environment that supports the well-being and success of our team members. As a remote worker, you will enjoy:

• A flexible work arrangement, with the ability to work from home or a remote location
• Opportunities to connect with colleagues and participate in team-building activities
• A culture that values diversity, equity, and inclusion
• Access to a range of benefits, including health insurance and other perks

Compensation and Benefits

We offer a competitive compensation package, with:

• An hourly rate of $22-$23 per hour
• A salary range of $45K-$48K upon conversion to permanent
• Benefits, including health insurance
• The ability to work from home, with flexibility and autonomy

Why Join blithequark?

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply to join blithequark as a Customer Service Representative III. With a commitment to diversity, equity, and inclusion, we are dedicated to creating a welcoming and inclusive work environment that supports the success of all team members.

To be considered for this role, you will need to:

• Have 2+ years of experience in upselling
• Have 2+ years of experience in a call center environment
• Have 3+ years of experience in customer service
• Be able to travel to Chicago 6-8 times per year for organization events

If you are ready to take your career to the next level and join a dynamic and respected medical association, apply now to become a Customer Service Representative III at blithequark!