Remote Customer Service Representative - Delivering Personalized Support to blithequark Members and Providers

Join blithequark: Transforming Healthcare through Compassionate Service

At blithequark, our mission is to bring our heart to every moment of your health. We're dedicated to delivering enhanced human-centric healthcare that's both personal and convenient. As a leader in the healthcare industry, we're committed to making a positive impact on the lives of our members and the communities we serve. Our culture is built on a foundation of empathy, innovation, and collaboration, and we're looking for talented individuals to join our team.

About the Role: Remote Customer Service Representative

We're seeking a skilled and compassionate Remote Customer Service Representative to provide top-notch telephone assistance to blithequark members and providers. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences, addressing inquiries, and resolving issues in a timely and professional manner. If you're passionate about delivering outstanding service and working in a dynamic, fast-paced environment, we encourage you to apply.

Key Responsibilities

• Respond to inbound calls from members and providers, addressing inquiries regarding benefits, eligibility, services, prior authorization requirements, and other related topics.
• Provide accurate and timely information, resolving issues and concerns in a professional and courteous manner.
• Utilize our systems and tools to access member information, process requests, and document interactions.
• Maintain a high level of productivity and efficiency, meeting performance standards and call quality goals.
• Demonstrate self-sufficiency and independence while working remotely, with minimal supervision.
• Participate in ongoing training and development to enhance knowledge and skills, staying up-to-date on products, services, and industry trends.
• Comply with company policies and procedures, adhering to relevant laws and regulations.
• Occasionally commute to our Charleston, WV office when unable to work from home due to technical issues.

Requirements and Qualifications

Essential Qualifications

• High School Diploma or Equivalent required.
• Excellent communication and interpersonal skills, with the ability to effectively interact with members and providers.
• Strong customer service skills, with a proven track record of delivering exceptional experiences.
• Ability to work independently in a remote environment, with minimal supervision.
• Reliable high-speed internet connectivity via ethernet cable (Wi-Fi not permitted).
• Reside within 50 miles of Linthicum, MD.

Preferred Qualifications

• Previous experience working in a call center environment, preferably in a remote setting.
• Familiarity with Medicaid and Medicare programs, or experience working in a related healthcare environment.
• Strong technical skills, with the ability to quickly learn and adapt to new systems and tools.

What We Offer

At blithequark, we're committed to supporting the well-being and success of our employees. We offer a comprehensive benefits package, including:

• Competitive compensation, with a pay range of $17.00 - $31.30 per hour.
• Medical, dental, and vision benefits to support your health and well-being.
• Retirement savings plan, with a 401(k) and Employee Stock Purchase Plan.
• Term life insurance, short-term and long-term disability benefits.
• Well-being programs, education assistance, and free development courses to support your growth and development.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) and vacation pay, as well as paid holidays throughout the calendar year.

Career Growth and Development

At blithequark, we're dedicated to helping our employees grow and succeed. As a Remote Customer Service Representative, you'll have opportunities to develop your skills and knowledge, taking on new challenges and advancing your career. Our training and development programs are designed to support your success, and we encourage ongoing learning and professional growth.

Our Culture and Work Environment

At blithequark, we're passionate about creating a culture that is inclusive, collaborative, and supportive. We value diversity and promote an environment where everyone feels empowered to contribute and succeed. As a remote employee, you'll be part of a dynamic team that's committed to delivering exceptional customer experiences and making a positive impact on the healthcare industry.

Why Join blithequark?

If you're a motivated and compassionate individual who is passionate about delivering outstanding customer service, we encourage you to join our team. At blithequark, you'll have the opportunity to make a meaningful difference in the lives of our members and providers, while growing and developing your skills and career. Apply today to become a part of our dynamic team!

Don't miss this opportunity to join blithequark and be part of a team that's transforming healthcare through compassionate service. Apply now and take the first step towards a rewarding and challenging career!