Experienced Remote Customer Service Representative – National Account Management and Client Support Specialist

Introduction to blithequark

At blithequark, we pride ourselves on delivering exceptional customer experiences through our dedicated team of professionals. As a leader in our industry, we understand the importance of building strong relationships with our clients and providing them with top-notch service. Our commitment to excellence has earned us a reputation as a trusted and reliable partner, and we are now seeking an experienced Remote Customer Service Representative to join our team.

Job Overview

We are currently offering a $1,000 sign-on bonus for the right candidate to fill this remote position, which is currently based in Memphis, TN, but may transition to an in-person role in the future. As a Remote Customer Service Representative at blithequark, you will play a vital role in providing professional service to our National Account customers, ensuring contract compliance, and acting as a liaison between the customer, branch, sales representative, and corporate functions.

Key Responsibilities

• Act as a primary point of contact for National Account customers, responding to inquiries, resolving issues, and providing exceptional customer service via phone, email, and other electronic systems.
• Maintain special and/or ancillary services for customers, including scanning and uploading graphs and business proposals via company and/or customer websites.
• Update work orders via customer web portals, including opening and closing work orders, providing status updates, and coordinating issues with Customer Account Managers.
• Receive and respond to telephone calls and emails from National Accounts customers, handling basic and routine inquiries, and resolving issues in a timely and professional manner.
• Utilize computerized systems for inputting and tracking work orders, ensuring customers receive service through processing orders and coordinating issues with the Customer Account Managers.
• Handle customer calls and correspondence for scheduling and inquiries, recording all customer information and call history.

Essential Qualifications

To be successful in this role, you will need:

• A High School Diploma or general education degree (GED), or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• At least 6 months of clerical or customer service experience, with experience resolving escalated customer service issues strongly preferred.
• Excellent customer service orientation and conflict resolution skills, with the ability to influence leaders and peers.
• Strong problem-solving and decision-making skills, with attention to detail and organizational skills.
• Effective oral and written communication skills, including typing, with intermediate Microsoft skills (Word, Excel, Outlook) and proficiency with customer service portals.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a fast-paced environment, with the ability to adapt, learn, and perform work quickly and efficiently.
• Knowledge of blithequark's brand products and services, with the ability to effectively multi-task and work independently to meet goals.
• Teamwork skills, with the ability to work collaboratively with colleagues to achieve common objectives.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have access to training and development opportunities, including:

• Ongoing coaching and feedback to help you improve your skills and performance.
• Opportunities to learn about our products and services, with the ability to develop your knowledge and expertise.
• Cross-functional training, with the opportunity to work with different teams and develop your skills in other areas.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a Remote Customer Service Representative, you will be part of a dynamic team that values collaboration, innovation, and excellence. Our company culture is built on the following principles:

• A commitment to delivering exceptional customer experiences.
• A focus on teamwork and collaboration, with a supportive and inclusive work environment.
• A culture of continuous learning and development, with opportunities for growth and advancement.

Compensation, Perks, and Benefits

As a Remote Customer Service Representative at blithequark, you will be eligible for a range of benefits, including:

• A competitive salary and bonus structure, with opportunities for growth and advancement.
• A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan and other perks.
• A $1,000 sign-on bonus, with opportunities for additional bonuses and incentives based on performance.

Physical Demands and Working Conditions

The physical demands of this role are representative of those that must be met by an employee to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Incumbent must be prepared to move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones, and etc.
• Fingering and repetitive motions, such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Remote Customer Service Representative. With a competitive salary, comprehensive benefits package, and opportunities for growth and advancement, this is a role that offers a rewarding and challenging career path. Apply now to take the first step towards an exciting and fulfilling career with blithequark!