Experienced Billing Customer Care Specialist II – Telecommunications Industry Expertise Required for Complex Customer Dispute Resolution and Enhancing Internet Accessibility

Introduction to blithequark and the Telecommunications Industry

At blithequark, we are passionate about revolutionizing the telecommunications landscape by providing top-notch services that enhance internet accessibility for all. As a leader in the industry, we recognize the importance of exceptional customer care in building trust and loyalty with our clients. Our mission is to foster a supportive and inclusive culture that promotes physical, emotional, and financial well-being, making us a recognized Top Workplace. We are now seeking an experienced Billing Customer Care Specialist II to join our team, contributing to the resolution of complex customer billing disputes and driving our mission forward.

Why Join blithequark?

By choosing to work with blithequark, you will become part of a dynamic and growth-oriented organization that offers a wide range of benefits, including:

• Competitive Compensation and Comprehensive Benefits Package: We believe in recognizing and rewarding our employees' hard work and dedication with a compensation package that reflects their value to our organization.
• Opportunity for Career Advancement and Growth: At blithequark, we are committed to the professional development of our employees, providing opportunities for career advancement and growth within the organization.
• Flexible Work Environment: We understand the importance of work-life balance and offer flexible work arrangements, including remote, hybrid, or office-based roles, to suit your needs and preferences.
• Comprehensive Wellness Programs: Our wellness programs are designed to promote physical, emotional, and financial health, ensuring that our employees are well-equipped to handle the demands of their roles.
• Supportive and Inclusive Culture: We pride ourselves on fostering a culture that is supportive, inclusive, and respectful, making blithequark a great place to work and grow.

Job Responsibilities

As a Billing Customer Care Specialist II at blithequark, your primary responsibilities will include:

• Research and Respond to Complex Customer Billing Disputes: You will be responsible for researching and responding to complex customer billing disputes in a timely and professional manner, ensuring that all issues are resolved efficiently and effectively.
• Collaborate with Internal Departments: You will work closely with internal departments to gather information and validate customer disputes, ensuring that all relevant parties are informed and up-to-date on the status of each dispute.
• Provide Timely Acknowledgments and Updates: You will provide timely acknowledgments and updates to customers regarding the status of their disputes, keeping them informed throughout the resolution process.
• Process and Input Incoming Customer Disputes: You will process and input incoming customer disputes into the ticketing system as needed, ensuring that all disputes are properly documented and tracked.
• Participate in Team Meetings and Customer Meetings: You will actively participate in team meetings and meetings with customers and account management teams, contributing to the development of strategies and solutions to enhance customer satisfaction and resolve disputes.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• At Least Two Years of Similar Work Experience: You should have at least two years of experience in a similar role, preferably in the telecommunications industry, with a proven track record of resolving complex customer billing disputes.
• Proficient in Microsoft Office Suite: You should be proficient in Microsoft Office Suite, including Word, Excel, and Outlook, with the ability to learn and adapt to new software applications.
• High Attention to Detail and Strong Organizational Skills: You should have high attention to detail and strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent Interpersonal and Communication Skills: You should have excellent interpersonal and communication skills, both oral and written, with the ability to communicate complex information in a clear and concise manner.
• Ability to Learn Complex Systems: You should have the ability to learn complex systems and convey that knowledge to others, with a strong understanding of billing and customer care principles.

Preferred Qualifications

While not essential, the following preferred qualifications will be an advantage:

• Bachelor's Degree in Finance, Accounting, Business, or Related Field: A bachelor's degree in finance, accounting, business, or a related field will be an advantage, with a strong understanding of financial principles and practices.
• Experience in the Telecommunications Industry: Experience in the telecommunications industry will be an advantage, with a strong understanding of the industry's trends, challenges, and opportunities.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong Analytical and Problem-Solving Skills: You should have strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.
• Excellent Customer Service Skills: You should have excellent customer service skills, with the ability to communicate effectively with customers and resolve disputes in a professional and courteous manner.
• Strong Communication and Interpersonal Skills: You should have strong communication and interpersonal skills, with the ability to work effectively with internal departments and external customers.
• Ability to Work in a Fast-Paced Environment: You should have the ability to work in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the professional development of our employees, providing opportunities for career advancement and growth within the organization. You will have access to training and development programs, mentorship, and coaching, with the opportunity to develop new skills and advance your career.

Work Environment and Company Culture

Our work environment is dynamic and supportive, with a strong focus on teamwork and collaboration. We foster a culture that is inclusive, respectful, and supportive, with a strong commitment to diversity and equal opportunity employment. You will be part of a team that is passionate about delivering exceptional customer service and making a positive impact on the telecommunications industry.

Compensation, Perks, and Benefits

We offer a competitive compensation package, comprehensive benefits, and a range of perks, including flexible work arrangements, comprehensive wellness programs, and opportunities for career advancement and growth. You will be recognized and rewarded for your contributions, with a strong focus on employee recognition and reward.

Conclusion

If you are a motivated and experienced customer care professional looking for a new challenge, we encourage you to apply for the Billing Customer Care Specialist II role at blithequark. You will be part of a dynamic and growth-oriented organization that is committed to delivering exceptional customer service and making a positive impact on the telecommunications industry. With a strong focus on employee development, diversity, and equal opportunity employment, we offer a supportive and inclusive work environment that will help you grow and succeed in your career. Apply now to join our team and contribute to the success of blithequark!