Experienced Customer Service Representative for Healthcare Support - 100% Remote Opportunity in Texas at blithequark

Introduction to blithequark and the Industry

At blithequark, we are passionate about making a positive impact on people's lives by providing exceptional customer service in the healthcare sector. As a leader in customer care services, we have been trusted by top companies worldwide to deliver outstanding support to their clients. Our expertise in customer care management, combined with our use of world-class voice, chat, email, and social technologies, enables us to provide innovative solutions that meet the evolving needs of the healthcare industry. If you are a motivated and compassionate individual who enjoys helping others and is interested in learning more about healthcare and benefits, we invite you to join our team as a Customer Service Representative.

Job Overview

In this role, you will have the opportunity to work from the comfort of your own home, supporting patients, clients, and healthcare professionals with their inquiries and concerns. As a Customer Service Representative at blithequark, you will be responsible for handling incoming and outgoing phone calls, providing solutions, and making a positive impact on the lives of others. You will work closely with patients to discuss therapy changes, provide education, and ensure that they receive the best possible care. Our comprehensive paid training program will equip you with the knowledge and skills necessary to excel in this position, and you will have the opportunity to grow professionally and develop your career in the healthcare industry.

Key Responsibilities

• Effectively handle incoming and outgoing phone calls to patients, clients, and other customers while proactively gathering patient and order information.
• Work closely with patients to discuss therapy changes, provide education, and ensure that they receive the best possible care.
• Communicate with healthcare professionals, including doctors and pharmacists, to resolve issues and provide updates.
• Ensure timely and accurate billing for unbilled claims and account payments for outstanding balances while demonstrating excellent customer service skills.
• Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes, and pharmacy or shipping errors.
• Maintain supporting chronological notes that detail actions taken to resolve outstanding unbilled claims.

Requirements for Success

To be successful in this role, you will need to have a strong passion for learning, excellent communication skills, and a desire to understand and address the concerns of patients and healthcare professionals. You will also need to have a working knowledge of insurance, healthcare, and HIPAA compliance. While experience in the healthcare industry is not required, it is essential to have a professional and positive attitude, courteous telephone etiquette, and the ability to work in a fast-paced environment.

Essential Qualifications

• 18+ years old and high school diploma/GED.
• Professional and positive attitude, courteous telephone etiquette, and excellent communication skills.
• Full-time schedule availability to meet business needs (may include weekends).
• Willingness to submit to a drug test and background check.

Preferred Qualifications

• Previous experience in customer service, healthcare, or a related field.
• Working knowledge of insurance, healthcare, and HIPAA compliance.
• Experience with medical terminology and healthcare software applications.

Work Environment and Company Culture

At blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth, development, and well-being. As a remote employee, you will have the flexibility to work from the comfort of your own home, with the opportunity to connect with colleagues and supervisors through virtual meetings and training sessions. Our company culture values diversity, equity, and inclusion, and we are an equal opportunity employer that considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Work at Home Requirements

• High-speed internet with at least 25 Mbps download speed (no satellite, WiFi, or cellular/wireless carrier internet services).
• Hard-wired internet connection via Ethernet cable to modem/router that you own/are responsible for.
• Dedicated, quiet, and secured workspace with no distractions.
• USB wired headset with noise-canceling microphone.
• Must live in Texas.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes a hourly rate of $15, benefits eligibility after 60 days, and access to up to 50% of your pay immediately after your shift. Our benefits package includes health insurance (medical, dental, vision), pet insurance, and other benefits. We also offer paid, virtual training, a remote work environment, and opportunities for professional development and growth.

Why Join blithequark?

• Opportunity to make a positive impact on the lives of patients and healthcare professionals.
• Comprehensive paid training program and ongoing support for professional development.
• Flexible remote work environment and competitive compensation package.
• Inclusive and supportive company culture that values diversity, equity, and inclusion.
• Opportunities for career growth and advancement in the healthcare industry.

Conclusion

If you are a motivated and compassionate individual who is passionate about helping others and making a positive impact in the healthcare industry, we invite you to join our team at blithequark as a Customer Service Representative. With our comprehensive paid training program, competitive compensation package, and opportunities for professional growth and development, you will have the support and resources you need to succeed in this role. Apply today to take the first step in your career with blithequark and make a difference in the lives of others.