Experienced Customer Service Chat Senior Representative for Remote Work - Delivering Exceptional Patient Experiences in the Healthcare Industry

Introduction to blithequark

At blithequark, we are passionate about transforming the healthcare experience for our customers. As a leader in the industry, we recognize the importance of delivering high-quality, patient-centric care that exceeds expectations. Our Digital Operations Chat team is at the forefront of this mission, providing expert support and guidance to customers and healthcare providers alike. We are a unique and dynamic team, universally trained in a wide range of products and services, including Medical, Dental, Pharmacy, and website support. Our culture is built on a foundation of people-focused values, and we are dedicated to creating a work environment that is collaborative, inclusive, and empowering.

Job Overview

We are seeking an experienced Customer Service Chat Senior Representative to join our remote team. As a key member of our Digital Operations Chat team, you will play a vital role in delivering exceptional customer experiences, resolving complex inquiries, and advocating for the health and wellness of our customers. If you are a motivated, customer-centric individual with a passion for healthcare and a talent for communication, we encourage you to apply for this exciting opportunity.

Primary Responsibilities

• Provide expert support and guidance to customers and healthcare providers, helping them to understand our business and navigate complex topics such as prior authorization status, claims issues, and benefit coverage.
• Utilize our Chat platform to support multiple customers simultaneously, leveraging your attention to detail and technological savvy to deliver seamless and efficient support.
• Take ownership of customer inquiries and issues, resolving them promptly and professionally, and ensuring that our customers receive the highest level of care and support.
• Advocate for the health and wellness of our customers, educating them on disease management programs and recommending healthy living programs tailored to their individual needs.

Key Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Minimum of 1-2 years of Call Center experience, with a strong preference for candidates with experience in the healthcare industry.
• Thorough technical knowledge of Medical terminology, with a strong understanding of healthcare concepts and principles.
• Excellent customer service skills, including active listening, human connection, empathy, researching, problem-solving, and critical thinking.
• Demonstrated oral, written, interpersonal communication, and negotiation skills, with the ability to communicate complex information in a clear and concise manner.
• Prior experience with time management, excellent organizational skills, detail-oriented, highly motivated, and customer-centric, with a strong commitment to delivering exceptional customer experiences.

What We Offer

At blithequark, we are committed to supporting the health, wellness, and career development of our employees. As a member of our team, you can expect to enjoy a comprehensive range of benefits, including:

• Competitive hourly rate of $17 - $25 per hour, depending on experience and location.
• Eligibility to participate in an annual bonus plan, recognizing and rewarding your contributions to our team.
• A comprehensive range of health-related benefits, including medical, vision, dental, and well-being and behavioral health programs, starting on day one of your employment.
• 401(k) with company match, company-paid life insurance, tuition reimbursement, and a minimum of 18 days of paid time off per year, plus paid holidays.

Work Environment and Company Culture

At blithequark, we are proud of our dynamic and inclusive work environment, which is built on a foundation of respect, empathy, and collaboration. Our company culture is centered on our core values of customer-centricity, innovation, and teamwork, and we are committed to creating a work environment that is engaging, challenging, and rewarding. As a remote worker, you will be an integral part of our team, with opportunities to connect with colleagues, participate in virtual events, and contribute to our company culture.

Career Growth and Development

At blithequark, we are committed to supporting the career growth and development of our employees. As a Customer Service Chat Senior Representative, you will have opportunities to develop your skills and expertise, take on new challenges, and advance your career within our organization. Our comprehensive training programs, mentorship opportunities, and performance management processes are designed to help you achieve your career goals and reach your full potential.

How to Apply

If you are a motivated, customer-centric individual with a passion for healthcare and a talent for communication, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our team.

Diversity and Inclusion

At blithequark, we are committed to diversity and inclusion, and we welcome applications from qualified candidates of all backgrounds. We are an equal opportunities employer, and we do not discriminate on the basis of race, color, age, disability, sex, childbirth, sexual orientation, gender identity, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, or any other characteristic protected by applicable law.

Reasonable Accommodation

If you require reasonable accommodation in completing the online application process, please contact us at [email protected] for support. We are committed to ensuring that our application process is accessible and inclusive, and we look forward to hearing from you.