Experienced Customer Service Representative – Work from Home Opportunity with blithequark in Orlando, Delivering Heart-Driven Service to Millions of Plan Members

Introduction to blithequark

At blithequark, we are driven by a single, clear purpose: bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. As a leader in the health care industry, blithequark is dedicated to making a positive impact on the lives of millions of people. Our Heart At Work Behaviors support this purpose, empowering every colleague to feel valued and play a vital role in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Job Overview

We are seeking passionate and dedicated Customer Service Representatives to join our Caremark Member Operations division at blithequark. As a Customer Service Representative, you will have the opportunity to work from home, assisting members with their pharmacy benefit plans, and delivering heart-driven service to our millions of plan members. If you are interested in a flexible work schedule, live within 75 miles of Orlando, FL, and are committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Assist members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions
• Take inbound calls and provide solutions to help simplify our members' health care experience
• Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
• Receive comprehensive training to upskill and assist with client and member inquiries as business needs arise
• Offer solutions and support to help our members better understand their coverage and options
• Work collaboratively with colleagues to achieve business objectives and deliver exceptional customer service

Qualifications and Requirements

To be successful in this role, you will need to possess the following essential qualifications:

• 1 year of experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience)
• Computer proficiency in Windows-based applications
• High School Diploma or equivalent experience preferred

Preferred qualifications include:

• Associate's degree or equivalent experience
• Ability to problem-solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills
• At least 6 months of health care experience

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to maintain accuracy
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our colleagues. As a Customer Service Representative, you will have access to comprehensive training programs, career mapping guides, and opportunities for advancement. Our Care colleagues have opportunities to grow in and outside of our business unit, with paths to progression from a REP I to a REP II and III. We offer a range of learning benefits, including tuition reimbursement, free development courses, and education assistance.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in putting our heart into caring for our colleagues and our communities. Our company culture is built on the values of empathy, compassion, and respect, and we strive to create an inclusive and diverse workplace where everyone feels valued and empowered to contribute. As a work-from-home colleague, you will be part of a dynamic and flexible team, with opportunities to collaborate with colleagues and leaders across the organization.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with pay rates starting at $17.50 per hour. Our comprehensive benefits package includes medical, dental, and vision insurance, as well as a wide range of supplemental benefits and discount programs. We also offer a complete time-off package, including company-paid holidays, PTO, and floating holidays. Benefit and PTO eligibility begins the month following your start day, ensuring that you receive benefits sooner than ever. Additionally, we offer a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and numerous well-being programs, education assistance, and discount programs with participating partners.

How to Apply

To apply for this exciting opportunity, simply follow these two easy steps:

• Apply online through our website
• Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position and showcase your skills and experience

Conclusion

If you are a passionate and dedicated customer service professional looking for a flexible work schedule and the opportunity to make a positive impact on the lives of millions of people, we encourage you to apply for this exciting opportunity at blithequark. With our comprehensive training programs, career growth opportunities, and competitive compensation package, you will have everything you need to succeed and thrive in this role. Don't miss out on this chance to join our dynamic and supportive team and start delivering heart-driven service to our members today!