Experienced Customer Service Representative – Delivering Exceptional Solutions and Driving Customer Satisfaction in a Dynamic Work-from-Home Environment at blithequark

Introduction to blithequark

At blithequark, we are passionate about redefining the customer experience through innovative solutions and exceptional service. As a leader in digital transformation, we combine the power of design thinking with the precision of data analytics to drive business agility and growth. With over 35 years of experience in helping customers across various industries, including financial services and healthcare, achieve greater efficiency through transformed and automated customer experiences, we are now seeking talented and enthusiastic Customer Service Representatives to join our team.

Job Overview

As a Customer Service Representative at blithequark, you will play a vital role in delivering exceptional service and solutions to our customers through inbound calls in a high-energy environment. You will have the opportunity to work with leading technologies and systems, supported by a dedicated team of leaders and peers. If you excel at handling customer inquiries, are an active listener, and have a proven track record of hitting sales targets, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle customer inquiries of varying types, providing timely and effective solutions to ensure customer satisfaction
• Leverage probing question skills to understand customer needs and provide personalized support
• Manage and overcome objections for subscribers' cancellation and suspend requests to assist in reducing churn
• Meet sales targets and contribute to the growth and success of the company
• Collaborate with the team to achieve common goals and objectives
• Utilize Microsoft Office tools and other systems to deliver exceptional customer service

Qualifications and Requirements

To be successful in this role, you will possess excellent verbal and written communication skills, strong multitasking abilities, and a driven personality. You will be familiar with Microsoft Office tools and have experience in customer service and sales. A high school diploma or equivalent is required.

Essential Qualifications

• Excellent verbal and written communication skills
• Strong multitasking abilities
• Driven by solving problems and meeting goals
• Familiarity with Microsoft Office tools
• Experience in customer service and sales
• High school diploma or equivalent

Preferred Qualifications

• Proven track record of hitting sales targets
• Experience in a high-energy customer service environment
• Knowledge of digital transformation and customer experience principles
• Experience working with remote teams and technologies

Work-from-Home Requirements

To work from home successfully, you will need:

• A quiet and distraction-free, secure place to work
• Excellent Internet connectivity with speeds of 2 Mbps upload and 10 Mbps download (the faster the better)
• A hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates
• A Smartphone (iOS or Android), 4 years old or newer, to download our app for company communications

What We Offer

At blithequark, we offer a competitive pay rate of $15.00 - $20.00/hr, an 8-hour per day shift, 5 days a week (anywhere from 6am-12am PST), and all the technical equipment needed to be successful in a remote work environment. You will also enjoy:

• Medical, dental, and vision benefits
• Paid training and PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives and monthly rewards and recognition programs
• Employee Discounts
• EAP and Health and Wellness programs, including a personal trainer dedicated to supporting your well-being

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. You will have access to ongoing training and development opportunities, as well as advancement opportunities within the company. Our goal is to help you achieve your career goals and succeed in your role.

Company Culture

At blithequark, we pride ourselves on our dynamic and supportive company culture. We believe in fostering a positive and inclusive work environment that encourages collaboration, creativity, and innovation. You will be part of a talented and enthusiastic team that is passionate about delivering exceptional customer experiences.

Conclusion

If you are a motivated and enthusiastic customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our competitive pay and benefits, ongoing training and development opportunities, and dynamic company culture, you will have everything you need to succeed in your role and achieve your career goals. Apply now to join our team and start delivering exceptional customer experiences!