Experienced Full Stack Customer Technology Consultant – Remote Program Management, Technical Services, and Customer Relations in Supply Chain Industry

About blithequark

blithequark, a leader in the third-party logistics industry, offers a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, blithequark takes a consultative approach to optimize logistics processes, implement innovative technology, and drive continuous improvement. By leveraging best practices and a world-renowned network, blithequark delivers leading solutions that provide flexibility, enable scalability, and improve cost-effectiveness for customers.

We Offer

• A strong brand consistently ranked among the world’s most admired and trusted employers.
• A top-notch leadership team with the experience needed to grow and develop your career.
• An open mind for new ideas and creative methods.
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match, and much more!

Job Summary

We are seeking an experienced Customer Technology Consultant to join our team. As a Customer Technology Consultant, you will be responsible for managing and providing technical services to customers in blithequark business units. This includes management of overall customer programs from an IT perspective, customer relations, service delivery, and performance, as well as projects. You will oversee various customer programs, customer relations, projects, and support activities, and effectively partner with internal and external customers, corporate IT team members, and other business partners.

Key Responsibilities

• Oversee various customer programs, customer relations, projects, and support activities.
• Effectively partner with and build solid relations with internal and external customers, corporate IT team members, and other business partners.
• Provide direction to onsite and remote IT teams that are part of a matrix organization.
• Manage and act as a single point of contact for all phases of software development, production support, and systematic reporting.
• Monitor all production support processes and activities, including defect identification and resolution.
• Review and monitor all systematic reporting tools relating to summary and detailed billing claims activities.
• Maintain comprehensive action item logs and IT metrics packages to ensure continuous improvement activities.
• Work closely with the business owner, acting as a subject matter expert on system capabilities, interfaces, and customer touch points.
• Interface with the customer and the project management team regarding user needs to promote an environment of user cooperation and satisfaction.
• Analyze, interpret, and summarize data in preparation for statistical and analytical reports.
• Schedules and act as primary facilitator for weekly or as required IT meetings.
• Take an active role in strategic planning activities related to the program.
• Follow corporate vision, mission, and values in daily activities, following the highest ethical standards in all activities undertaken.
• Keep current on supply chain technologies, capabilities, and trends.

Requirements

Education and Experience

• Bachelor’s Degree or equivalent in Computer Science, Information Systems, or a related field.
• 6-8 years of relevant experience in IT or a related field.

Skills and Competencies

• Knowledge of Microsoft Applications: Word, Excel, PowerPoint, and Project.
• Working knowledge of Supply chain Systems, specifically middleware applications, client-server applications, versioning software such as CVS, TOAD, and other tools.
• Strong business knowledge and understanding in the following areas: Supply Chain applications such as Order Management, Inventory, Manufacturing Execution, or Warehouse Management.
• Excellent Communication Skills with a high degree of verbal and written proficiency, both technical and operational.
• Use and support of structured processes and techniques.
• Technical services knowledge and understanding for computing devices in the following areas: New Product Introduction, testing/diagnostics, software/BIOS installation, and configuration.
• Extensive systems integration experience with transactional interfaces.
• Knowledge of reporting services/applications such as: TibCo, Spotfire, and Oracle BI.
• Knowledge and experience in a SSAE-16/SSAE18 SOC and IT General Controls.
• Knowledge of enterprise hardware platforms such as LINUX, Windows, Oracle relational databases.
• Manhattan WMS knowledge preferred.

Physical and Cognitive Requirements

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to manipulate, handle, or feel.
• Ability to sit/walk/stand for up to 8 hours per day.
• Must possess visual acuity, i.e., close, distance, and color vision, depth perception, and the ability to adjust focus.

What We Offer

blithequark offers a comprehensive benefits package, including:

• Health, dental, and vision care coverage.
• Retirement savings.
• Vacation pay.
• Holiday pay.
• Sick time.
• Life insurance to eligible employees.
• Competitive salary range: $73,235.00 - $138,959.00 depending on experience.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer:

• Training and development programs.
• Mentorship opportunities.
• Career advancement opportunities.
• Competitive salary and benefits package.

Work Environment and Company Culture

blithequark is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction. We offer:

• A collaborative and supportive work environment.
• A culture that encourages creativity and innovation.
• A commitment to diversity and inclusion.
• A flexible work environment, including remote work options.

How to Apply

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application to blithequark. We are an equal opportunity employer and welcome applications from diverse candidates.

The blithequark Logistics companies are committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [email protected].