Experienced Full Time Call Center Agent, Customer Relations - Remote Work Opportunity Nationwide with blithequark

Join the blithequark Team: Where Heart Meets Innovation in Customer Relations

At blithequark, we're redefining the way we approach health care and customer service. Our mission is to bring a human touch to every interaction, making health care more personal, convenient, and affordable. We're on the lookout for talented individuals who share our passion for delivering exceptional customer experiences. As a Call Center Agent, Customer Relations, you'll be at the forefront of our customer service operations, working from the comfort of your own home and supporting our retail pharmacy stores nationwide.

About blithequark

blithequark is a leading health care company that's committed to transforming the way we deliver health care services. Our purpose is centered around bringing our heart to every moment of your health, ensuring that our customers receive the best possible care and support. We're dedicated to fostering a culture of innovation, empathy, and inclusivity, and we're looking for individuals who share our values.

Job Summary

We're seeking a highly skilled and motivated Call Center Agent, Customer Relations to join our team. As a remote customer service representative, you'll be responsible for responding to customer calls, emails, chats, and letters in a professional and empathetic manner. Your goal will be to delight our valuable pharmacy customers by providing timely and effective solutions to their concerns. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we want to hear from you!

Key Responsibilities:

• Respond to customer calls, emails, chats, and letters in a timely and professional manner, upholding blithequark's purpose and values.
• Serve as a customer advocate, researching and resolving customer concerns in a remote, inbound customer contact center setting.
• Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner.
• Review and process incoming phone calls, emails, chats, and letters, and respond to customers either on the phone or via written communications.
• Utilize strong PC skills and toggle between different applications to efficiently manage customer inquiries.
• Articulate program details to customers over the telephone and in writing, ensuring clarity and accuracy.

Essential Qualifications:

• Minimum of 1 consecutive year of experience in customer service.
• Excellent communication, organization, and follow-up skills.
• Strong PC skills, including proficiency in Microsoft (MS) Windows-based applications and MS Office.
• Flexibility in work schedule and ability to complete a paid company training program.
• Verifiable High School diploma, GED, or equivalent experience.

Preferred Qualifications:

• Bilingual in Spanish (strongly preferred).
• Prior inbound Call Center experience.
• Previous experience working from home (a plus).
• Prior retail experience or Pharmacy experience.

What We Offer

At blithequark, we're committed to providing our employees with a comprehensive benefits package and a supportive work environment. Here are just a few of the perks and benefits you can expect:

Compensation:

• Competitive hourly rate: $17.00 per hour to start, with a pay range of $17.00 - $34.15.

Benefits:

• Full range of medical, dental, and vision benefits.
• Eligible employees may enroll in our 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan to eligible employees.
• Short-term and long-term disability benefits.
• Numerous well-being programs, education assistance, and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Work Schedule:

Candidates must be available and flexible to work between the hours of 9am-8pm, Eastern Time. Must be available to work both Saturday and Sunday. This is a full-time role, 40 hours per week. Days off may not be consecutive.

Why Join blithequark?

At blithequark, we're dedicated to fostering a culture of innovation, empathy, and inclusivity. Here are just a few reasons why you might want to consider joining our team:

• Opportunity to work from home and support our retail pharmacy stores nationwide.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Comprehensive benefits package and competitive compensation.
• Chance to make a real difference in the lives of our customers.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we want to hear from you! Please submit your application, and we'll be in touch to discuss this opportunity further.

blithequark is an equal opportunities employer and welcomes applications from all qualified candidates.