Experienced Full-Time Customer Support Representative – Healthcare and Medicare Inquiries – Remote Work Opportunity with blithequark

Join the blithequark Team: Delivering Exceptional Customer Experiences in Healthcare

blithequark is seeking a highly skilled and compassionate Customer Support Representative to join our team on a contract basis. As the first point of contact for customers, clients, and stakeholders, you will provide top-notch service by addressing questions, resolving issues, and guiding individuals through complex healthcare processes. If you have a passion for delivering exceptional customer experiences and a strong understanding of the healthcare industry, we encourage you to apply for this exciting opportunity.

About blithequark and the Industry

blithequark is a leading provider of customer support services, and we are committed to delivering exceptional experiences for our clients and their customers. The healthcare industry is rapidly evolving, and we are at the forefront of providing support services that cater to the unique needs of this sector. Our team is dedicated to helping individuals navigate the complexities of healthcare, and we are looking for talented professionals like you to join our team.

Job Summary

As a Customer Support Representative with blithequark, you will be responsible for providing exceptional service to customers, clients, and stakeholders seeking assistance with Medicare, medical, or healthcare-related inquiries. You will be the primary point of contact for customers, and your goal will be to address questions, resolve issues, and guide individuals through complex healthcare processes.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat regarding Medicare benefits, medical services, and healthcare plans.
• Provide accurate information about coverage options, benefits, eligibility, and claims processes.
• Assist customers in understanding and navigating the healthcare system, including Medicare enrollment, renewals, and appeals.
• Resolve customer issues and complaints efficiently, ensuring a high level of satisfaction.
• Maintain detailed records of interactions, transactions, and follow-ups using our CRM systems.
• Collaborate with internal teams, such as billing, care management, and insurance departments, to resolve customer concerns and provide seamless service.
• Stay up-to-date with changes in healthcare regulations, Medicare policies, and company procedures to offer accurate guidance.
• Educate customers on preventive care services, wellness programs, and additional resources available to them.
• Participate in ongoing training and development to enhance knowledge and skills related to healthcare and customer service.

Essential Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree in healthcare administration, business, or a related field is preferred.
• Previous experience in customer support, particularly in the healthcare or insurance industry, is highly desirable.
• Strong understanding of Medicare, medical insurance, and healthcare processes is a plus.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly.
• Demonstrated problem-solving skills and the ability to handle challenging situations with professionalism.
• Proficiency in using customer support software and CRM systems.
• Empathy, patience, and a customer-focused attitude.

Preferred Qualifications

• Experience with Medical or Medicaid is a valuable asset and preferred but not required.

What We Offer

blithequark offers a comprehensive benefits package, including:

• Major medical insurance
• Health Savings Account (HSA)
• Dental insurance
• Vision insurance
• Employer-provided group life insurance
• Voluntary life insurance
• Short-term disability
• Long-term disability
• 401k plan

In addition to our benefits package, you will also enjoy:

• Competitive hourly rate: $15-$16 per hour
• Opportunity to work from home
• Flexible scheduling
• Ongoing training and development opportunities

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our team is dedicated to delivering exceptional customer experiences, and we strive to create a culture that is collaborative, inclusive, and fun. As a remote worker, you will have the flexibility to work from home and enjoy a better work-life balance.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. We offer ongoing training and development opportunities to help you enhance your skills and advance your career. Whether you are looking to move up within the company or explore new opportunities, we are dedicated to supporting your career goals.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Anticipated Start Date and Job Details

The anticipated start date for this role is September 1, 2024. This is a contract position that is expected to last 6+ months, with a minimum of 30 hours worked per week. The job is remote, and you must be able to work Alaska Standard Time hours (8 AM to 5 PM Alaska Standard Time = 12 PM/01 PM EST to 09 PM/10 PM EST).

We are excited about the opportunity to welcome a new team member to our blithequark family. If you are a team player who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.