Experienced Full Stack Customer Service Representative – Live Chat & Phone Support with Sales Opportunities in a Fully Remote Setting at Blithequark

Join the Blithequark Team: Where Customer Satisfaction Meets Career Growth

Blithequark is a leading organization dedicated to delivering exceptional customer experiences and building lasting relationships. We're seeking a highly skilled and motivated Customer Service Representative to join our team, focusing on live chat support and phone interactions. As a key member of our customer service team, you'll have the opportunity to make a positive impact on customer satisfaction, drive sales growth, and advance your career in a supportive and collaborative work environment.

About Blithequark and the Industry

Blithequark operates in the customer service industry, where delivering outstanding experiences is crucial for building trust and loyalty. Our company is committed to providing top-notch support to our customers, and we're looking for talented professionals like you to help us achieve this goal. By joining our team, you'll be part of a dynamic organization that values innovation, teamwork, and customer satisfaction.

What to Expect: Key Responsibilities

As a Customer Service Representative at Blithequark, your primary responsibilities will include:

• Live Chat Support: Engage with customers through live chat, responding to their inquiries, and resolving issues in a timely and professional manner.
• Phone Support: Handle incoming calls and make outbound calls for follow-up and upselling, ensuring that customers receive exceptional support and sales opportunities.
• Account Management: Prepare account changes and troubleshoot customer issues, working closely with other departments to ensure timely resolution.
• Sales Opportunities: Identify and act upon potential new sales opportunities, contributing to customer retention efforts and driving revenue growth.
• Collaboration: Work closely with other departments to ensure seamless communication and resolution of customer issues.

What We Require: Essential Qualifications

To succeed as a Customer Service Representative at Blithequark, you'll need:

• Education: High School Diploma or Equivalent.
• Experience: 1-2 years in a customer-facing role, with prior experience in a customer service setting preferred.
• Work Environment: Ability to work well in a fast-paced environment, with excellent telephone skills and strong troubleshooting abilities.
• Technical Skills: Proficiency in using computer systems and software applications.

How to Stand Out: Preferred Qualifications

While not required, the following qualifications will make you a more competitive candidate:

• Negotiating Skills: Solid negotiating skills, with the ability to effectively communicate with customers and drive sales growth.
• Computer Proficiency: Advanced computer proficiency, with experience in using software applications and tools to manage customer interactions.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to supporting the growth and development of our team members. As a Customer Service Representative, you'll have access to:

• Career Advancement: Opportunities for career advancement and growth within the organization.
• Training and Development: Ongoing training and development programs to enhance your skills and knowledge.
• Flexible Scheduling: Flexible scheduling with availability for both weekday and weekend shifts.

Work Environment and Company Culture

Blithequark is a fully remote organization, offering a flexible and supportive work environment that allows you to work from anywhere. Our company culture is built on:

• Collaboration: A collaborative and supportive work environment that encourages teamwork and communication.
• Innovation: A culture of innovation, where we're always looking for new ways to improve our services and customer experiences.
• Customer Satisfaction: A commitment to delivering exceptional customer experiences and building lasting relationships.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive Salary: A competitive salary range for this role.
• Benefits: A comprehensive benefits package, including opportunities for growth and development.
• Perks: Additional perks and benefits, such as flexible scheduling and remote work opportunities.

Why Join Blithequark?

If you're passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity. By joining Blithequark, you'll be part of a dynamic team that's committed to making a positive impact on customer satisfaction and building lasting relationships.

Don't miss this chance to advance your career and join a supportive and collaborative work environment. Apply now to become a Customer Service Representative at Blithequark and start building a rewarding career in customer service!