Experienced Remote Email Chat Representative and Call Centre Support Specialist - Customer Service and Client Relations at Blithequark

About Blithequark

At Blithequark, we are dedicated to breaking cycles of violence, crime, and incarceration by providing client-centered interventions and support services. Our mission is to empower and strengthen individuals, families, and communities, enabling them to pursue fulfilling lives. We envision a future where the next generation grows up to be responsible citizens, emotionally strong, healthy, and equipped to make a positive impact. Our approach is centered around encouraging personal responsibility and change, which helps rebuild, restore, and transform individuals and families.

Job Summary

We are seeking a highly skilled and compassionate Remote Email Chat Representative and Call Centre Support Specialist to join our team at Blithequark. As a critical member of our customer service team, you will act as a liaison between our clients and our organization, providing essential services information, answering questions, and resolving any emerging problems with accuracy and efficiency. If you are genuinely excited to help clients, possess excellent communication skills, and are passionate about delivering exceptional customer service, we encourage you to apply for this rewarding opportunity.

Key Responsibilities

• Client Needs Assessment: Identify and assess clients' needs to achieve satisfaction, ensuring that their concerns are addressed promptly and effectively.


• Relationship Building: Build sustainable relationships and trust with customer accounts through open and interactive communication, fostering long-term partnerships.


• Information Provision: Provide accurate, valid, and complete information by using the right methods and tools, ensuring that clients have access to the resources they need.


• Sales Targets and Call Handling: Meet personal/customer service team sales targets and call handling quotas, demonstrating a commitment to excellence in customer service.


• Complaint Resolution: Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution, ensuring that clients feel valued and supported.


• Record Keeping: Keep records of customer interactions, process customer accounts, and file documents, maintaining accurate and up-to-date records.


• Communication Procedures: Follow communication procedures, guidelines, and policies, ensuring that all interactions with clients are professional and consistent.


• Client Engagement: Take the extra mile to engage clients, providing exceptional service and support that exceeds their expectations.

Essential Qualifications

• Proven Customer Support Experience: A track record of customer support experience or experience as a Client Service Representative, demonstrating a deep understanding of customer needs and concerns.


• Quota Achievement: A history of over-achieving quota, showcasing a strong work ethic and commitment to excellence.


• Phone Contact Handling Skills: Strong phone contact handling skills and active listening, enabling effective communication with clients.


• CRM Systems Familiarity: Familiarity with CRM systems and practices, ensuring seamless integration with our existing systems.


• Customer Orientation: A customer-oriented approach, with the ability to adapt and respond to different types of characters, ensuring that all clients receive exceptional service.


• Excellent Communication Skills: Excellent communication and presentation skills, both written and verbal, enabling effective interaction with clients and colleagues.


• Multi-Tasking and Time Management: Ability to multi-task, prioritize, and manage time effectively, ensuring that all tasks are completed efficiently and to a high standard.


• High School Diploma: A high school diploma, providing a foundation for further education and training.

Preferred Qualifications

• Previous Experience in a Call Centre Environment: Previous experience working in a call centre environment, providing a deeper understanding of call centre operations and procedures.


• Experience with Email and Chat Support: Experience providing support via email and chat, demonstrating a strong ability to communicate effectively in a digital environment.


• Knowledge of Customer Service Software: Knowledge of customer service software and tools, ensuring seamless integration with our existing systems.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. As a Remote Email Chat Representative and Call Centre Support Specialist, you will have access to:

• Comprehensive Training Program: A comprehensive training program, providing the skills and knowledge needed to excel in your role.


• Career Advancement Opportunities: Career advancement opportunities, enabling you to progress in your career and take on new challenges.


• Professional Development: Ongoing professional development, ensuring that you stay up-to-date with the latest trends and best practices in customer service.

Work Environment and Company Culture

At Blithequark, we pride ourselves on a positive and supportive work environment. As a remote employee, you will have the flexibility to work from home, with access to:

• Flexible Working Hours: Flexible working hours, enabling you to manage your work and personal life effectively.


• Collaborative Team Environment: A collaborative team environment, with regular check-ins and feedback, ensuring that you feel supported and connected to your colleagues.


• Recognition and Rewards: Recognition and rewards for outstanding performance, demonstrating our appreciation for your hard work and dedication.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive Salary: A competitive salary, reflecting your skills and experience.


• Comprehensive Benefits Package: A comprehensive benefits package, including health, dental, and vision insurance.


• Paid Time Off: Paid time off, enabling you to recharge and relax.

Conclusion

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this rewarding opportunity at Blithequark. As a Remote Email Chat Representative and Call Centre Support Specialist, you will play a critical role in our organization, providing essential services information, answering questions, and resolving emerging problems. Join our team today and make a difference in the lives of our clients!

Apply for this job