Experienced Full Stack Software Engineer – Community Support Platform for Global Customer Experience at Blithequark

Join the Blithequark Team: Revolutionizing Customer Support with Innovative Technology

Blithequark is a pioneering company that's transforming the way people experience travel and hospitality. Our Community Support Platform (CSP) team is at the forefront of this revolution, driving cutting-edge technology, design, and solutions that empower our global customer support operations. As a Staff Software Engineer on our CSP team, you'll have the opportunity to make a tangible impact on every individual who travels or books with us.

About the Role

We're seeking an exceptional Staff Software Engineer to join our Wellbeing and Agent Efficiency team, a critical component of our CSP. This team is responsible for driving significant enhancements to agent workflows and tooling through AI and automation. You'll work on building solutions that improve agent efficiency, scalability, and adaptability, ultimately contributing to Blithequark's core business.

Key Responsibilities

• Collaborate cross-functionally with product, design, and engineering partners to execute on product and business strategy, developing novel products and features.
• Drive, lead, and contribute to the full development cycle: technical design, development, testing, experimentation, analysis, and launch.
• Lead engineers, both within and outside your local team, in working out technical solutions.
• Mentor other engineers in developing their technical and collaboration skills.
• Sustain a culture of technical excellence from design through code review to production deployment.

What You'll Achieve

As a Staff Software Engineer at Blithequark, you'll play a pivotal role in shaping the technical vision and delivering adaptable, efficient solutions that scale with business needs. You'll work alongside a talented and diverse team of engineers to tackle complex technical challenges, driving innovation and growth.

A Typical Day

Your day will be filled with exciting challenges and opportunities:

• Work on implementing product and business strategy to build innovative products and features.
• Review code and design documents, providing feedback on product specs and prototypes.
• Lead and mentor engineers in developing technical solutions.
• Collaborate with cross-functional teams to drive technical excellence.

Your Expertise

To succeed in this role, you'll need:

• 9+ years of relevant software development experience in a fast-paced tech environment.
• Strong proficiency with backend systems in large-scale service-oriented architectures.
• Experience with frontend or full-stack development.
• Excellent communication skills and the ability to work effectively within a team and across engineering, product, and design organizations.
• A passion for efficiency, accessibility, technical quality, and infrastructure quality.
• A love for collaborating through code reviews and design discussions, and a motivation to improve colleagues' productivity.
• Bachelor's or Master's/PhD degree, ideally in Computer Science, or equivalent experience.

Our Commitment to Inclusion and Belonging

At Blithequark, we're dedicated to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allowing us to attract creatively driven individuals and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

We strive to provide an inclusive application and screening process. If you're an applicant with a disability and require reasonable accommodations to submit an application, please reach out to us at [email protected]. Please include your full name, the job you're applying for, and the accommodations necessary to assist you with the hiring process.

What We Offer

At Blithequark, we're committed to providing a supportive and inclusive work environment. Here are some of the benefits and perks you can expect:

• Competitive salary: $35-40 per hour.
• Opportunities for career growth and professional development.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge technology and innovative projects.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Comprehensive benefits package, including health insurance, retirement savings, and paid time off.

How to Apply

If you're passionate about driving innovation and growth in the customer support space, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to Blithequark Careers.

Don't miss this chance to join our team and make a meaningful impact on the future of customer support. Apply now and take the first step towards a rewarding career at Blithequark!

Equal Opportunities

Blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating an inclusive and diverse work environment that reflects the communities we serve.

Get in Touch

If you have any questions or would like to learn more about this opportunity, please don't hesitate to reach out to us at [email protected].