**Experienced Customer Service Representative – Call Center, Onsite Support for a Premier Medical Facility at blithequark**

Are you a customer service professional looking for a challenging and rewarding role in a dynamic call center environment? Do you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional service to clients? If so, we invite you to join blithequark, a veteran-owned Call Center and BPO company with a proven track record of performance, as a full-time Customer Service Representative in our Fresno, CA location. **About blithequark** blithequark is a leading provider of call center and business process outsourcing (BPO) services to a diverse range of clients, including federal agencies. Our team of experienced professionals is dedicated to delivering exceptional service, exceeding client expectations, and driving business results. As a veteran-owned company, we are proud to support our nation's veterans and provide opportunities for them to grow and succeed in their careers. **Why Join blithequark?** * Additional pay differential for working the overnight shift * Full-time position with comprehensive benefits package * Inbound calls only, ensuring a focused and efficient work environment * Opportunity to work at a premier medical facility, making a positive impact on patients' lives * Support our veterans and contribute to a company that values their service and dedication **Essential Duties and Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for: * Scheduling: Monday, Tuesday, Wednesday (3:00pm-11:30pm), Thursday, Friday (11:00pm-7:30am) * Answering incoming calls and communicating with clients in a respectful, courteous, empathetic, tactful, and professional manner * Transferring calls accurately, quickly, and efficiently for customers * Maintaining an above-average attendance record * Following established standard operating procedures **Qualifications/Requirements** To be successful in this role, you will need: * High school diploma required * Prior customer service or call center experience preferred * Ability to work without direct supervision * Knowledgeable about Microsoft Office * Excellent verbal communication skills (phone etiquette) * Detail-oriented, ability to multi-task, and highly organized * Ability to work well with medical staff, veterans, and elderly **Preferred Qualifications** * Prior experience working in a medical facility or with a similar population * Familiarity with federal regulations and guidelines * Experience with call center software and technology **Veterans and Previous Federal Experience Encouraged to Apply** blithequark is committed to supporting our nation's veterans and providing opportunities for them to grow and succeed in their careers. If you are a veteran or have previous federal experience, we encourage you to apply for this role. **Must Be Able to Pass an Extensive Background Check** As a condition of employment, all candidates must be able to pass an extensive background check. **How to Apply** If you are a motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic call center environment, please submit your application through our website. We look forward to hearing from you! [Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job