Senior ServiceNow Platform Engineer - AWS Cloud Integration & Application Development Expert

Transforming Government Technology with Acuity Inc.

Acuity Inc. is at the forefront of revolutionizing the way government agencies operate through cutting-edge technology solutions. As a leading management and technology consulting firm, we're committed to delivering innovative products that make a real difference in people's lives. Our team of experts is passionate about harnessing the power of technology to drive efficiency, enhance user experience, and solve complex challenges.

About the Role

We're seeking a highly skilled Senior ServiceNow Platform Engineer to join our dynamic team in supporting one of our premier federal clients. As a Senior ServiceNow Platform Engineer, you will play a pivotal role in designing, implementing, and optimizing our self-hosted ServiceNow instance within an AWS environment. This is a unique opportunity to leverage your technical expertise to drive business process improvements, deliver seamless user experiences, and contribute to the success of our government clients.

Key Responsibilities

• Platform Development and Enhancement: Design, implement, and customize ServiceNow products (ITSM, ITOM, SPM, SecOps, etc.) to meet evolving business requirements.
• AWS Integration and Administration: Drive seamless integration between ServiceNow and core AWS services (EC2, S3, RDS, etc.). Proactively monitor and maintain the health of the ServiceNow instance within the AWS environment.
• Automation and Orchestration: Develop workflows, scripts, and integrations to automate routine tasks, streamline processes, and enhance the platform's overall efficiency.
• Custom Application Development: Build custom applications on the ServiceNow platform tailored to specific organizational needs.
• Troubleshooting and Support: Provide expert-level troubleshooting for complex ServiceNow issues, ensuring minimal downtime and rapid resolution.
• Best Practices and Documentation: Champion ServiceNow development best practices. Thoroughly document implementations, configurations, and processes for easy knowledge transfer and maintenance.
• Mentorship and Training: Guide and mentor junior team members, fostering knowledge sharing and professional development.
• ITSM Product Suite Expertise: Provide expert advice on the ITSM Product Suite, including Incident Management, Problem Management, Change Management, and relationships of these applications to the CMDB.
• Agile Scrum Team Collaboration: Work as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies.

Essential Qualifications

• Bachelor's degree from an accredited college or university, preferably in a related field.
• Minimum of 5+ years of hands-on experience as a ServiceNow Developer/Engineer, with at least 2 years in a senior capacity.
• Extensive knowledge in ITIL and ITSM processes.
• Proven ability in problem-solving, process improvement, and change management.
• Experience configuring and administering ServiceNow.
• Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals.
• Technical Expertise: Deep understanding of ServiceNow modules (ITSM, ITOM, etc.), JavaScript, AngularJS, Jelly Scripting, ServiceNow REST APIs, and web technologies.
• AWS Proficiency: Solid working knowledge of AWS architecture, key services, and integration patterns with ServiceNow.
• Active TS/SCI with Poly clearance.

Preferred Qualifications

• ServiceNow Certified Application Developer.
• Certified Implementation Specialist in: ITSM.
• Prior experience in a consulting environment, preferably within the intel sector.

What We Offer

At Acuity Inc., we value our employees and offer a comprehensive benefits package that includes:

• Competitive compensation and benefits.
• Opportunities for personal and professional growth.
• A collaborative and inclusive work environment.
• Recognition and visibility for outstanding performance.
• Access to cutting-edge technology and training resources.

Why Choose Acuity?

By joining Acuity Inc., you'll become part of a team that's passionate about making a difference through technology. Our company culture is built on the principles of innovation, collaboration, and diversity. We pride ourselves on being a great place to work, with a work environment that's inclusive, supportive, and empowering.

We're committed to fostering an environment where innovation thrives, and employees flourish. Our team is dedicated to delivering exceptional results, and we're looking for talented individuals like you to join us on this journey.

Career Growth Opportunities

As a Senior ServiceNow Platform Engineer at Acuity Inc., you'll have the opportunity to work on complex and challenging projects that will help you grow professionally and personally. You'll be part of a team that's committed to delivering high-quality solutions, and you'll have the chance to develop your skills in areas such as:

• ServiceNow platform development and administration.
• AWS cloud integration and management.
• Automation and orchestration.
• Custom application development.
• ITSM and ITIL processes.

Work Environment

We're a remote-friendly company, and we're open to discussing flexible work arrangements that meet your needs. As a Senior ServiceNow Platform Engineer, you'll be working with a talented team of professionals who are passionate about technology and innovation.

Compensation and Benefits

We offer a competitive salary and benefits package that's designed to attract and retain top talent. Our compensation package includes a range of benefits, such as health insurance, retirement savings, and paid time off.

Join Our Team

If you're a motivated and talented Senior ServiceNow Platform Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. As part of our team, you'll be working on complex and challenging projects that will help you grow professionally and personally.

Don't miss this chance to join a dynamic team that's making a difference through technology. Apply now and take the first step towards a rewarding new role.

Equal Employment Opportunity

Acuity Inc. is an equal employment opportunity employer. We welcome applications from qualified candidates of all backgrounds and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Ready to Apply?

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.