Senior Technical Program Manager - Customer 360: Driving Enterprise-Wide Initiatives and Technical Excellence

Unlock Your Potential with American Express: Where Technology Meets Innovation

At American Express, we're not just a company; we're a community of innovators, thinkers, and doers who are passionate about delivering exceptional customer experiences. As part of our diverse tech team, you'll have the opportunity to architect, code, and ship software that makes us an integral part of our customers' digital lives. With a culture that values inclusivity, support, and collaboration, we're committed to helping you grow professionally and personally.

About the Role: Senior Technical Program Manager, Customer 360

We're seeking an experienced Senior Technical Program Manager to lead our Customer 360 (C360) initiative, a critical enterprise-wide program that involves the migration of over 90 applications to the POA Source of data and the creation of a US Profile hub within C360. As a key driver of this initiative, you'll be responsible for ensuring the successful delivery of this complex program, navigating ambiguous situations, and communicating effectively with leaders at all levels.

Key Responsibilities:

• Steer execution on defined program-level goals for medium-to-high complexity programs, ensuring timely and within-budget delivery.
• Work within and across teams to anticipate, track, and resolve risks and impediments to delivery, leveraging your technical expertise and program management skills.
• Lead technical program conversations, articulating solutions and co-developing documentation to ensure clarity and alignment.
• Collaborate with product and engineering leaders to build implementation roadmaps, providing strategic guidance and technical oversight.
• Facilitate meetings with leadership on delivery status and key decisions needed to support project delivery, ensuring transparency and stakeholder alignment.
• Mentor, guide, and support Technical Project Managers and other team members as needed, fostering a culture of growth and development.
• Track and interpret relevant OKR/KPIs, identifying key insights and next steps to drive program success.
• Participate in PI planning meetings and other Agile ceremonies, contributing to prioritization discussions and pressure testing plans for feasibility, capacity, and risk.
• Drive coordination, collaboration, and alignment between Product Owners, Architects, and Engineers to meet regulatory and technical requirements.
• Monitor and ensure compliance with SDLC standards, promoting a culture of quality and excellence.

Essential Qualifications:

• Bachelor's Degree in a technical discipline or equivalent work experience required; advanced degree preferred.
• 3+ years of experience in program delivery and project management, with a proven track record of success.
• Technical knowledge sufficient to understand and discuss technical challenges and systems design.
• Strong understanding of organizational, product, and industry standard metrics, with the ability to leverage metrics to diagnose problems and improve delivery.
• Excellent verbal and written communication skills, with demonstrated experience engaging and influencing cross-functional stakeholders and senior leaders.

Preferred Qualifications:

• Certifications in project management methodologies (e.g., Agile, Scrum, SAFe).
• Experience with Agile/SAFe/Lean methodologies.
• Experience managing multiple initiatives, priorities, and teams.
• Working understanding of major coding languages (e.g., Java, Python, C++).
• Experience writing technical documentation.

Skills and Competencies:

• Technical problem-solving and issue-resolution abilities.
• Ability to manage cross-functional projects with technical depth.
• Strong understanding of interconnections between various business priorities.
• Demonstrated knowledge of project management processes, tools, and techniques.
• Adaptive communication, Agile practices, and technical acumen.

What We Offer: Career Growth, Learning, and Benefits

At American Express, we're committed to helping you grow professionally and personally. With a range of career development opportunities, training programs, and mentorship, you'll have the support you need to succeed. Our benefits package includes:

• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender.
• Free access to global on-site wellness centers staffed with nurses and doctors.
• Free and confidential counseling support through our Healthy Minds program.

Why Join American Express?

At American Express, we're not just a company; we're a community of innovators, thinkers, and doers who are passionate about delivering exceptional customer experiences. With a culture that values inclusivity, support, and collaboration, we're committed to helping you grow professionally and personally. If you're looking for a challenging and rewarding role that leverages your technical expertise and program management skills, we encourage you to apply.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

If you're ready to unlock your potential and join a team that values innovation, inclusivity, and collaboration, apply now for this exciting opportunity to lead our Customer 360 initiative as a Senior Technical Program Manager.