Experienced Service Delivery Coordinator - Business Analyst for Data-Driven Insights and Analytics

Unlock Your Career Potential with Community Health Systems

Community Health Systems is a leading healthcare organization that is revolutionizing the way data analytics is used to drive business decisions. We're on a mission to harness the power of data to improve healthcare outcomes, and we're looking for a talented Service Delivery Coordinator - Business Analyst to join our dynamic team.

About the Role

As a Service Delivery Coordinator - Business Analyst, you will be the linchpin between stakeholders and our data engineers, analysts, and other team members. Your exceptional organizational skills, business acumen, and analytical mindset will ensure seamless coordination of incoming requests, gathering requirements, and delivering exceptional service to a wide range of stakeholders.

Key Responsibilities

• Request Intake and Triage: Evaluate incoming data requests, prioritize them based on urgency and scope, and assign tasks to data engineers and analysts accordingly.
• Requirements Gathering: Collaborate with stakeholders to understand project needs, translate business requirements into actionable deliverables, and ensure alignment with the data team's objectives.
• Stakeholder Engagement: Serve as the primary point of contact for data requests and projects, maintaining strong communication with stakeholders ranging from technical teams to C-suite executives.
• Status Reporting: Provide regular updates to stakeholders on the progress of their requests and projects, ensuring transparency and satisfaction.
• Resource Forecasting: Monitor team capacity and forecast demand for data resources to optimize workload distribution and project timelines.

What We're Looking For

We're seeking a detail-oriented and experienced professional with a background in business analytics or project management and a passion for data analytics. If you're a lifelong learner with a passion for technology, strong organizational skills, and excellent communication skills, we want to hear from you.

Essential Qualifications

• Education: High School Diploma and a Bachelor's Degree in Business Analytics, Statistics, Data Analytics, Business Intelligence, Project Management, or a related field.
• Experience: 3+ years of experience in a business analyst, project management, or similar role.

Preferred Qualifications

• Experience working with data engineering and data analytics teams.
• Experience with Jira or a similar platform.
• Experience with Agile.
• Experience with ServiceNow or a similar ticketing system.
• Experience with demand forecasting and resource planning using Microsoft Excel, Smartsheet, or a similar tool.
• Familiarity with SQL.
• Familiarity with Google data products such as Cloud Composer, BigQuery, or Looker Studio.

Skills and Competencies

• Business Analytics and Project Management certifications.
• CSM, CSPO, or other Agile / Scrum certifications.
• Microsoft Office Suite (Excel, Word, and PowerPoint) or Google Workspace (Sheets, Docs, and Slides).
• Familiarity with Google Chat or similar productivity tools such as Microsoft Teams or Slack.
• Proficiency with email and scheduling tools such as Gmail or Outlook.

Career Growth Opportunities and Learning Benefits

At Community Health Systems, we're committed to helping our employees grow and develop their skills. As a Service Delivery Coordinator - Business Analyst, you'll have the opportunity to work on complex data analytics projects, collaborate with cross-functional teams, and develop your technical and business skills.

Work Environment and Company Culture

We're a remote-friendly organization that values flexibility and work-life balance. Our team is passionate about using data to drive business decisions, and we're committed to creating a culture that is inclusive, collaborative, and supportive.

Compensation and Benefits

We offer a competitive salary and a comprehensive benefits package that includes opportunities for professional growth and development. Our benefits package is designed to support the well-being and success of our employees.

Join Our Team

If you're a motivated and detail-oriented professional with a passion for data analytics, we want to hear from you. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with Community Health Systems!

Ready to Apply?

Don't hesitate - apply now and join our team of talented professionals who are shaping the future of healthcare through data-driven insights.