Experienced Night Shift Service Desk Specialist - AI Cloud Infrastructure Support

Join the AI Revolution with Crusoe Energy

Crusoe Energy is pioneering the development of vertically integrated, purpose-built AI infrastructure solutions, revolutionizing the way Fortune 500 companies power their most advanced AI applications. As a leader in the AI-first Cloud infrastructure industry, we're committed to aligning the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance, and our data centers are optimized for AI workloads, powered by clean, renewable energy.

About the Role: Night Shift Service Desk II

We're seeking an experienced Night Shift Service Desk Specialist to join our team as a Service Desk II. As a critical member of our support team, you'll be responsible for troubleshooting, configuring, and repairing servers, networks, infrastructure, Data Centers, SaaS applications, file shares, and other infrastructure issues. You'll work on projects with different teams and departments, alongside vendors, to deliver a seamless user experience for staff.

Key Responsibilities:

• Provide start-to-finish user support, including on/offboarding, support desk projects, and end-user support troubleshooting.
• Maintain accurate tracking in JIRA on the project board, ticketing, and documentation.
• Manage onsite servers, storage, network, and VMware.
• Create and edit documentation on office systems, including trouble tickets and inventory.
• Identify, log, and resolve technical problems with applications and systems.
• Learn and adopt new IT support and management platforms.
• Assist IT Leadership in establishing processes.
• Procure, deploy, support, and maintain IT infrastructure at Crusoe Industries.
• Ensure systems are compliant with security policies.
• Provide timely communications and acknowledgments.

Essential Qualifications:

To succeed in this role, you'll need:

• Prior experience with MDR/XDR platforms (e.g., Sophos XDR, Crowdstrike, Huntress).
• Prior experience with Cloud Identity Mgmt platforms and SSO, SAML 2.0, and MFA.
• Prior experience with MDM automation (e.g., Google MDM, Kandji, Intune).
• Prior experience working as an engineer at an MSP (project work).
• Prior experience working in a NOC/SOC or large enterprises with a large end-user pool.
• Ability to administer MacOS and support Macs and Linux using the command line.
• Technical knowledge of Windows operating systems and experience with deployments and troubleshooting.
• Excellent written, oral, and interpersonal communication skills.
• Self-starter with the ability to ask for help and work effectively in a team.

Preferred Qualifications:

While not required, the following qualifications are highly desirable:

• Bachelor's degree or equivalent experience.
• 6+ years of working experience in IT support or a related field.

What We Offer

At Crusoe Energy, we offer a comprehensive benefits package, including:

• Industry-competitive pay.
• Stock options in a fast-growing, well-funded technology company.
• Health insurance package options, including HDHP and PPO, vision, and dental for you and your dependents.
• Paid Parental Leave.
• Paid life insurance, short-term, and long-term disability.
• Teladoc.
• 401(k) with a 100% match up to 4% of salary.
• Healthy PTO Policy.
• Cell phone reimbursement.
• Tuition reimbursement.
• Subscription to the Calm app.
• MetLife Legal.
• Company-paid commuter benefit; $100 per month.

Compensation

The compensation range for this role is $90,000 - $100,000, with Restricted Stock Units included in all offers. Compensation will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Why Join Crusoe Energy?

By joining Crusoe Energy, you'll be part of a team that's redefining the future of AI cloud infrastructure. You'll have the opportunity to drive meaningful innovation, make a tangible impact, and work with a team that's setting the pace for responsible, transformative cloud infrastructure. Our company values prioritize teamwork, self-motivation, and a desire to learn and grow.

Equal Opportunity Employer

Crusoe Energy is an Equal Opportunity Employer, committed to making employment decisions without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Take the Next Step

Are you ready to join the AI revolution and be part of a team that's shaping the future of cloud infrastructure? Apply now and let's discuss how you can become a vital part of our success story.