Social Support Specialist - Remote Customer Service Representative for Innovative Skincare & Haircare Company

Join Our Team: Revolutionizing Skincare and Haircare through Technology

At Musely, we're passionate about harnessing the power of technology to transform the way people experience prescription treatments for skin and hair care. As a California-based company, we're committed to making effective, personalized skincare accessible, quick, and affordable for everyone. We're now seeking a talented and customer-focused Social Support Specialist to join our team and help us deliver exceptional customer experiences across our social media platforms.

About the Role

As a Social Support Specialist, you will be the face of Musely on social media, providing top-notch support to our customers and prospective clients on Facebook, Instagram, and TikTok. Your excellent communication skills, empathy, and problem-solving abilities will be crucial in building trust with our audience and ensuring that their queries and concerns are addressed promptly and effectively. This is a fully remote, full-time position that offers the flexibility to work from anywhere, with preferred evening and weekly availability.

Key Responsibilities

• Respond to customer inquiries in a timely and accurate manner across Meta (Facebook and Instagram) and TikTok platforms.
• Analyze customer feedback and report recurring issues to help improve our products and services.
• Monitor social media complaints and proactively reach out to customers to provide assistance and resolve issues.
• Follow up with customers to ensure their issues are fully resolved, enhancing their overall experience with Musely.
• Maintain a high level of professionalism and provide clear, concise responses to customer queries, even in stressful situations.

Essential Skills and Qualifications

To succeed in this role, you should possess:

• A minimum of 2 years of experience in customer service, retail, or restaurant environments, with a proven track record of delivering excellent customer support.
• An Associate's Degree or higher in Communications or a relevant field.
• Experience with Meta (Facebook and Instagram) and/or social media moderation.
• Excellent written and verbal English communication skills, with the ability to explain complex concepts in a simple manner.
• Strong organizational and multitasking skills, with the ability to work independently in a remote setting.
• A friendly, welcoming demeanor with customers and team members alike.
• The ability to maintain a calm and polite manner, even in stressful situations.

Preferred Qualifications

• Fluency in Spanish, which can be a significant advantage in communicating with a broader customer base.
• Previous experience in the skincare or haircare industry, or a background in a related field.

What We Offer

At Musely, we believe in rewarding talent and dedication. As a Social Support Specialist, you can expect:

• A competitive hourly salary of $17-$20 per hour, depending on your experience.
• A fully remote work arrangement, offering you the flexibility to work from anywhere.
• A dynamic and supportive work environment that encourages growth and learning.
• Opportunities for career advancement within a rapidly growing company.
• A comprehensive total rewards package that includes a competitive salary and other benefits.

Company Culture and Values

At Musely, we're passionate about making a difference in people's lives through innovative skincare and haircare solutions. Our company culture is built around a shared enthusiasm for technology, beauty, and customer satisfaction. We value teamwork, innovation, and a customer-centric approach, and we're committed to fostering a work environment that is inclusive, supportive, and empowering.

Career Growth and Learning Opportunities

As a Social Support Specialist, you'll have the opportunity to develop your skills and expertise in customer service, social media management, and problem-solving. You'll be working closely with our team to identify areas for improvement and implement changes that enhance the customer experience. With Musely's commitment to innovation and growth, you'll have the chance to take on new challenges and advance your career within the company.

Why Join Musely?

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to join our team. At Musely, we're not just looking for someone to fill a role – we're looking for a talented professional who shares our values and is committed to making a difference. By joining our team, you'll be part of a dynamic and innovative company that's changing the face of skincare and haircare.

Don't Hesitate, Apply!

We value a great attitude and a willingness to learn above all. If you're excited about the opportunity to join our team and contribute to our mission, don't worry if you don't meet every single requirement. We encourage you to submit your application today and take the first step towards a rewarding career with Musely.

To apply for this exciting opportunity, please submit your application through our website.