Experienced Cloud Contact Center Software Engineer - NICE CXone Development & Implementation

Join Our Team: Revolutionizing Cloud Contact Center Technology

Eventus, a leading provider of innovative contact center solutions, is seeking a highly skilled and results-driven Software Engineer to join our team as a Cloud Contact Center expert. As a key member of our team, you will play a crucial role in designing, developing, and implementing cutting-edge cloud contact center technologies using NICE CXone. This is an exciting remote opportunity with an immediate start, offering a competitive salary and a comprehensive benefits package.

About Us: A Leader in Contact Center Innovation

Eventus was named the 2024 winner of the Top Certified Implementation Partner by NICE, a testament to our expertise and commitment to delivering exceptional contact center solutions. With over 500 successful projects delivered, we have established ourselves as a leader in the industry, and our unique business model has earned us a spot on the INC 500 list of the nation's fastest-growing private companies.

Job Overview

As a Software Engineer - CXone - Cloud Contact Center, you will be responsible for driving the success of our cloud contact center platforms, leveraging your expertise in IVR, ACD, and CXone Studio scripting. You will work closely with other software engineers, project managers, and team members to design and develop innovative products and features, ensuring seamless integration with CRM systems and other cloud telephony platforms.

Key Responsibilities

• Design, develop, and test software applications for cloud contact center platforms using NICE CXone
• Develop and maintain expertise in CXone Studio scripting, IVR, and ACD development
• Collaborate with cross-functional teams to identify and prioritize project requirements
• Participate in code reviews, ensuring high-quality code and adherence to industry standards
• Troubleshoot and resolve bugs discovered during the QA process
• Mentor junior team members and assist with onboarding new hires
• Work in both test and development production environments
• Stay up-to-date with industry trends and emerging technologies in cloud contact center solutions

Qualifications for Success

To excel in this role, you should possess:

• 5-8 or more years of experience in IVR and ACD development
• 4 or more years of experience with CXone Studio scripting
• Proven experience with CRM integration and cloud telephony platforms (e.g., Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8)
• A Bachelor's degree in Computer Science, IT, or Engineering (preferred)
• Strong analytical and problem-solving skills, with attention to detail and ability to work in a fast-paced environment

Preferred Skills and Competencies

In addition to the essential qualifications, we are looking for candidates with:

• Experience with cloud-based technologies and architectures
• Knowledge of industry-standard protocols and APIs
• Excellent communication and collaboration skills
• A passion for innovation and continuous learning
• Ability to work independently and as part of a distributed team

Why You'll Love Working with Us

At Eventus, we pride ourselves on our entrepreneurial and collaborative environment, where innovation and creativity thrive. As a member of our team, you can expect:

• A competitive total rewards program, including a comprehensive benefits package
• Professional training opportunities to enhance your skills and career growth
• An engaging and fun culture that celebrates diversity and inclusivity
• Opportunities to work with industry-leading, talented peers on cutting-edge projects
• A big business ambition with small company values, where your contributions make a significant impact

Career Growth and Learning Benefits

We are committed to helping our team members grow and develop their careers. As a Software Engineer - CXone - Cloud Contact Center, you will have access to:

• Ongoing training and professional development opportunities
• Mentorship from experienced professionals in the field
• Opportunities to take on new challenges and expand your skill set
• A culture that encourages innovation and experimentation

Work Environment and Company Culture

As a remote team member, you will enjoy the flexibility and autonomy to work from anywhere. Our company culture is built on the principles of:

• Collaboration and teamwork
• Innovation and creativity
• Diversity and inclusivity
• Continuous learning and growth

Compensation and Benefits

We offer a competitive salary range of $100,000 to $150,000, depending on experience, skills, and certifications. In addition, this position is eligible for a target incentive bonus of up to 5% (Engineer) and up to 10% (Sr. Engineer). Our comprehensive benefits package includes:

• Health benefits, including medical, dental, and vision plans
• 401(k) plan and retirement savings options
• Paid time off (PTO) and holidays
• Life and disability insurance
• Tax-saving accounts, including HSA and FSA

Join Our Team: Make a Significant Impact

If you are a motivated and talented Software Engineer with a passion for cloud contact center technology, we encourage you to apply for this exciting opportunity. As a member of our team, you will have the chance to make a significant impact on our business and contribute to the success of our clients. Apply now and take the first step towards a rewarding new role!

Eventus is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds.

Submit Your Application

Seize this opportunity to join our team and make a lasting impact. Apply now and take the first step towards a fulfilling new career!