Experienced Customer Care Professional - Remote Clinical Support Services Agent at blithequark

Join blithequark's Diverse Team: Revolutionizing Healthcare through Exceptional Customer Care

At blithequark, we're redefining the healthcare experience by providing top-notch customer service to patients and medical professionals across the country. As a pioneer in the telehealth industry, we're committed to delivering compassionate and personalized support to those who need it most. If you're passionate about making a difference in people's lives and excel in a fast-paced environment, we invite you to explore this exciting opportunity to join our team as a Remote Clinical Support Services Agent.

About the Role: Clinical Support Services Agent

As a Clinical Support Services Agent at blithequark, you'll play a vital role in our customer care team, serving as the initial point of contact for callers seeking support. Your primary responsibility will be to receive caller inquiries, gather essential information, and relay it to our clinicians. This role requires a unique blend of empathy, professionalism, and technical skills, as you'll be working with patients, families, and medical professionals during sensitive moments.

Key Responsibilities:

• Receive and respond to caller inquiries in a timely and professional manner
• Gather relevant information from callers and accurately relay it to clinicians
• Provide exceptional customer care, ensuring a positive experience for callers
• Maintain a high level of professionalism, even in challenging or emotionally charged situations
• Work effectively in a fast-paced environment with varying call volumes
• Utilize Microsoft Office and navigate the internet with proficiency
• Maintain accurate records and documentation as required

Essential Qualifications:

• Must be at least 18 years of age
• Excellent verbal communication, interpersonal, and organizational skills
• Accurate keyboarding and typing skills, meeting minimum requirements
• Proficient in Microsoft Office and internet navigation
• Strong customer service skills, with the ability to convey empathy and professionalism
• Ability to work evening, weekend shifts, and holidays
• Access to high-speed internet on a personal network (not shared)
• A private, patient-confidential workspace environment

Preferred Qualifications:

• Previous experience in customer-facing roles, particularly in healthcare or telehealth
• Demonstrated ability to remain composed under pressure and manage difficult caller interactions
• Familiarity with healthcare terminology and concepts

What We Offer:

At blithequark, we're committed to supporting our team members' growth and well-being. As a Remote Clinical Support Services Agent, you'll enjoy:

• A competitive starting salary of $18.00, with opportunities for rapid advancement and pay increases
• A comprehensive benefits package, including health, dental, vision, and retirement plans, available to full-time team members upon eligibility
• A dynamic work environment that's both challenging and rewarding
• Opportunities for professional growth and development within the company
• A flexible, remote work arrangement, allowing you to work from the comfort of your own home
• A two-week orientation and training program in our Gilbert training center, Monday through Friday

Our Culture and Work Environment:

At blithequark, we pride ourselves on our inclusive, supportive culture that values diversity and promotes a healthy work-life balance. As a remote team member, you'll be part of a collaborative, dynamic community that's passionate about delivering exceptional customer care. We're committed to providing the tools, resources, and training you need to succeed in your role and grow within the company.

Career Growth Opportunities:

As a leading telehealth company, blithequark is dedicated to innovation and excellence. We're constantly seeking ways to improve our services and expand our offerings. As a team member, you'll have opportunities to develop new skills, take on new challenges, and advance within the company. Whether you're looking to move into a leadership role or specialize in a particular area, we're committed to supporting your career aspirations.

Why Join blithequark?

If you're a compassionate, customer-focused professional looking for a rewarding career opportunity, we invite you to join our team. At blithequark, you'll have the chance to make a meaningful difference in the lives of patients and medical professionals, while developing your skills and advancing your career. With our competitive compensation, comprehensive benefits, and dynamic work environment, we're confident that you'll find this opportunity both challenging and fulfilling.

Take the first step towards a rewarding career with blithequark. Apply now to become a Remote Clinical Support Services Agent and join our team of dedicated professionals who are shaping the future of healthcare.