Experienced Senior Customer Service Engineer – Advanced Medical Imaging Equipment Installation, Maintenance, and Troubleshooting Expert

Introduction to United Imaging Healthcare

Imagine being part of a global leader in the development, production, and distribution of high-performance advanced medical imaging, radiotherapy equipment, life science instruments, and intelligent digital solutions. Shanghai United Imaging Healthcare Co., Ltd. (UIH) is dedicated to creating more value for its customers and improving the global accessibility of high-end medical equipment and services. With a strong commitment to innovation and customer satisfaction, UIH is constantly seeking talented and dedicated professionals to join its team. As a Senior Customer Service Engineer, you will play a critical role in providing exceptional after-sales service to health systems, hospitals, diagnostic imaging, and oncology centers, ensuring the highest level of patient care worldwide.

Job Summary

We are seeking an experienced Senior Customer Service Engineer to work closely with our local customer service team in India to provide top-notch support for the installation, maintenance, and troubleshooting of our advanced medical imaging equipment. As a key member of our team, you will be responsible for maintaining and installing equipment in a professional and workmanlike manner, adhering to company standards, directives, and customer requirements. Your expertise will be instrumental in ensuring customer satisfaction, contractual obligations, and the overall success of our operations.

Key Responsibilities:

• Provide support for the installation of UIH diagnostic imaging equipment within a designated product range at customer sites, ensuring timely and efficient completion of projects.
• Collaborate closely with the Customer Care Center (regional and headquarter level) to troubleshoot, maintain, and update designated product modalities under supervision, leveraging your technical expertise to resolve complex issues.
• Attend service training courses and work towards completing the UIH Professional Certificate, enhancing your competence in providing technical assistance and support to our customers, and staying up-to-date with the latest technologies and industry developments.
• Escalate situations where customer satisfaction is compromised, ensuring prompt resolution and maintaining contractual obligations, while demonstrating a customer-centric approach and excellent communication skills.
• Perform other tasks assigned by supervisors, demonstrating flexibility and a willingness to adapt to changing priorities and requirements.

Qualifications and Experience Requirements

To be successful in this role, you should possess:

• A degree or higher diploma in Electrical/Electronic Engineering or a Science-related major, providing a solid foundation in the principles and structures of diagnostic imaging equipment.
• Familiarity with the principle and structure of diagnostic imaging equipment (CT/MR/PET, etc.), as well as experience working with similar technologies.
• Good IT, Microsoft Office, and Networking Infrastructure skills, enabling you to effectively troubleshoot and maintain our equipment.
• The ability to find and troubleshoot faults in the field, demonstrating a strong analytical and problem-solving mindset.
• Strong communication and coordination skills, a good customer-oriented service manner, and an excellent team cooperation spirit, allowing you to work effectively with customers, colleagues, and stakeholders.
• A flexible approach to work, travel, and unsociable hours, as you will be required to work in a fast-paced environment with varying schedules and deadlines.

Key Competences:

• System installation and configuration, ensuring seamless integration and optimal performance of our equipment.
• System debugging and troubleshooting, leveraging your technical expertise to identify and resolve complex issues.
• Troubleshooting and replacement of spare parts, demonstrating a proactive and solution-focused approach to maintenance and repair.

Career Growth Opportunities and Learning Benefits

At UIH, we are committed to the growth and development of our employees. As a Senior Customer Service Engineer, you will have access to:

• Comprehensive training programs, including service training courses and the UIH Professional Certificate, enhancing your technical expertise and career prospects.
• Opportunities for professional development and advancement, as we encourage our employees to take on new challenges and pursue their career goals.
• A collaborative and dynamic work environment, where you will work closely with talented and dedicated colleagues from diverse backgrounds and disciplines.
• Exposure to the latest technologies and industry developments, ensuring you stay up-to-date with the rapidly evolving medical imaging and healthcare landscape.

Work Environment and Company Culture

At UIH, we pride ourselves on our innovative and customer-centric approach. Our company culture is built on the values of:

• Integrity, transparency, and accountability, ensuring we maintain the highest standards of ethics and professionalism in all our interactions.
• Collaboration, teamwork, and open communication, fostering a positive and inclusive work environment that encourages creativity, innovation, and growth.
• Customer satisfaction and loyalty, driving our commitment to delivering exceptional products, services, and support to our customers worldwide.
• Continuous learning and improvement, as we strive to stay at the forefront of medical imaging and healthcare technology, and provide our employees with the skills and knowledge they need to succeed.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, designed to attract and retain top talent in the industry. Our compensation and benefits package includes:

• A competitive salary, reflecting your experience, skills, and qualifications.
• Comprehensive benefits, including health insurance, retirement plans, and paid time off, ensuring you and your loved ones are protected and supported.
• Opportunities for professional development and growth, as we invest in the careers and futures of our employees.
• A dynamic and inclusive work environment, where you will be valued, respected, and empowered to contribute your best work.

Conclusion

If you are a motivated and experienced customer service engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Customer Service Engineer at UIH, you will be part of a global team dedicated to improving patient care and advancing medical imaging technology. With a competitive salary, comprehensive benefits, and opportunities for growth and development, this is an ideal role for someone looking to take their career to the next level. Don't miss out on this exciting opportunity – apply now and join our team of innovators and leaders in the medical imaging industry!

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