Experienced Telepharmacy Technician – Remote Pharmacy Operations and Customer Service Specialist

Introduction to CVS Health and the Telepharmacy Technician Role

At CVS Health, we are driven by a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. As a Telepharmacy Technician, you will play a vital role in managing the daily operations of a Telepharmacy Remote Dispensing Pharmacy location, ensuring the safe and secure operation of the pharmacy, and providing exceptional customer service to our patients. If you are a highly motivated and organized individual with a passion for healthcare and customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Telepharmacy Technician, your key responsibilities will include:

• Overseeing the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances.
• Managing pharmacy inventory, including controlled substances, reviewing orders, checking in products, cycle counts, and maintaining perpetual inventory.
• Receiving and acting upon all operational communications, including completion of required tasks, and similar activities.
• Improving total store service foundations by execution of outstanding performance, especially in areas of WeCARE workflow best practices, customer service, and patient care.
• Demonstrating a growth mindset to support positive business outcomes; inspiring and motivating the total store team to embrace change, including workflow enhancements and new product/service offerings.
• Serving as a peer mentor for the onboarding, training, and development of new hires in the Telepharmacy.
• Providing exceptional customer service, including communicating with patients, co-workers, insurance companies, and prescribers, and resolving customer concerns and complaints in a professional and timely manner.

Essential Qualifications

To be successful in this role, you will need:

• To be at least 18 years of age.
• A minimum of 1+ year of experience as a Pharmacy Technician (may be 2+ in select states).
• PTCB National Certification or equivalent state-accepted national Pharmacy Technician Certification.
• A high school diploma or General Equivalent Development (GED) required.
• State-level licensure requirements vary by state.
• Regular and reliable attendance.
• Attention and focus, with the ability to concentrate on a task over an extended period without being distracted.
• Customer service orientation, with the ability to actively look for ways to help people, and do so in a friendly manner.
• Strong communication skills, with the ability to use and understand verbal and written communication to interact with customers and colleagues.
• Mathematical reasoning, with the ability to use math to solve a problem, such as calculating day's supply of a prescription.
• Problem resolution, with the ability to judge when something is wrong or is likely to go wrong, and choosing the best course of action when faced with a complex situation.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience in an Inventory Specialist Role.
• Education beyond high school, such as a degree in a related field.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Excellent communication and customer service skills, with the ability to interact with patients, co-workers, and other stakeholders in a professional and friendly manner.
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
• Strong problem-solving and analytical skills, with the ability to identify and resolve problems in a timely and effective manner.
• Ability to adapt to changing situations and priorities, with a strong focus on flexibility and adaptability.

Career Growth Opportunities and Learning Benefits

At CVS Health, we are committed to helping our employees grow and develop in their careers. As a Telepharmacy Technician, you will have access to a range of training and development opportunities, including:

• On-the-job training and mentorship, with the opportunity to learn from experienced colleagues and leaders.
• Formal training programs, including workshops and seminars, to help you develop new skills and knowledge.
• Opportunities for advancement, including promotion to leadership roles or specialized positions.
• A range of online learning resources, including courses and tutorials, to help you develop new skills and knowledge.

Work Environment and Company Culture

At CVS Health, we are proud of our company culture, which is built on a foundation of values including innovation, collaboration, and customer focus. As a Telepharmacy Technician, you will be part of a dynamic and supportive team, with a strong focus on teamwork and collaboration. Our work environment is fast-paced and challenging, but also rewarding and fulfilling, with a strong focus on making a positive impact on the lives of our patients and customers.

Compensation, Perks, and Benefits

We offer a competitive salary range of $16.00 - $27.00 per hour, depending on experience and qualifications. In addition to your compensation, you will also be eligible for a range of benefits, including:

• Medical, dental, and vision benefits.
• A 401(k) retirement savings plan, with company match.
• An Employee Stock Purchase Plan, with the opportunity to purchase company stock at a discounted rate.
• A range of well-being programs, including fitness classes, health screenings, and employee assistance programs.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Conclusion

If you are a highly motivated and organized individual with a passion for healthcare and customer service, we encourage you to apply for this exciting opportunity. As a Telepharmacy Technician at CVS Health, you will be part of a dynamic and supportive team, with a strong focus on making a positive impact on the lives of our patients and customers. With a range of training and development opportunities, a competitive salary and benefits package, and a fast-paced and challenging work environment, this is a great opportunity to take your career to the next level. Apply now to join our team and start making a difference in the lives of our patients and customers!