Experienced Customer Service and Medical Receptionist - Remote Opportunity at blithequark

Join blithequark as a Remote Customer Service and Medical Receptionist

blithequark is revolutionizing the healthcare industry with its commitment to delivering exceptional patient care and outstanding customer service. As a leader in the healthcare sector, blithequark is dedicated to fostering a culture of innovation, compassion, and collaboration. We're excited to invite talented individuals to join our team as a Customer Service and Medical Receptionist, working remotely from the comfort of their own homes.

About the Role

As a Customer Service and Medical Receptionist at blithequark, you will be the primary point of contact for patients, employees, providers, vendors, and other stakeholders. Your exceptional communication skills, combined with your ability to empathize with diverse audiences, will enable you to provide accurate and timely information, addressing their inquiries and concerns via phone, email, web portal, and other channels.

Key Responsibilities

• Respond to incoming inquiries and service requests from various stakeholders, providing accurate and timely information while maintaining the highest customer service and quality standards.
• Collaborate with the service delivery teams to support their operations and ensure seamless customer experiences.
• Establish and maintain strong, collaborative relationships with customers to identify opportunities to enhance service delivery and ensure customer satisfaction.
• Foster a culture of continuous improvement, encouraging the identification of areas for improvement in business processes and services.
• Adhere to all local, state, and federal regulations, codes, policies, and procedures to ensure the privacy and safety of employee and patient information.
• Utilize computer programs such as Microsoft Office, electronic mail, and information systems or database programs to manage customer interactions and maintain accurate records.
• Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners in a remote work environment.

Essential Qualifications

• High School Diploma or General Education Diploma (GED) required.
• 1 year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center, or related customer service experience (i.e., Healthcare, clinical, administrative, hospitality, retail, concierge, etc.).
• 1 year of experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs.
• Knowledge of processes within one or more of the following functions: Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.
• Excellent written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences.
• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.
• Ability to work independently and as part of a team, handling multiple tasks in an environment with interruptions.

Preferred Qualifications

• Medical/Healthcare experience preferred.
• Knowledge of healthcare operations and patient care services.

Skills and Competencies

To succeed in this role, you will need to possess:

• Strong analytical and problem-solving skills to identify, evaluate, and resolve standard problems.
• Ability to build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
• Proficiency in maintaining confidential information and adhering to data protection policies.
• Flexibility and adaptability in a dynamic work environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service and Medical Receptionist, you will have opportunities to:

• Develop your skills in customer service, communication, and problem-solving.
• Gain experience in healthcare operations and patient care services.
• Collaborate with cross-functional teams to drive business outcomes and improve customer experiences.
• Participate in training and development programs to enhance your knowledge and expertise.

Work Environment and Company Culture

As a remote employee at blithequark, you will enjoy the flexibility and autonomy of working from home. Our company culture is built on the principles of:

• Innovation and continuous improvement.
• Compassion and empathy for our patients and customers.
• Collaboration and teamwork.
• Diversity, equity, and inclusion.

We are committed to providing a supportive and inclusive work environment that fosters growth, creativity, and well-being.

Compensation and Benefits

The pay range for this role is $19.67 to $26.56 per hour, depending on location and experience. In addition to competitive compensation, blithequark offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance.
• Retirement savings plans.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.

Requirements for Remote Work

To work remotely for blithequark, you must:

• Be a resident of one of the following states: Utah, Idaho, Arizona, Tennessee, Montana, Missouri, Louisiana, or South Carolina.
• Have a reliable internet connection with minimum speeds of 15 mbps download and 5 mbps upload.
• Create a dedicated workspace that is quiet, private, and free from distractions.

Why Join blithequark?

At blithequark, we are passionate about delivering exceptional healthcare experiences and making a positive impact on our patients' lives. As a Customer Service and Medical Receptionist, you will play a critical role in achieving our mission. If you are a motivated and compassionate individual with a passion for customer service and healthcare, we encourage you to apply for this exciting opportunity.

blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are dedicated to making a difference in the healthcare industry.

If you are ready to join a dynamic team and contribute to the success of blithequark, please submit your application today!