Experienced Airport Customer Service Representative: Ticket/Gate Agent (Seasonal) - Palm Beach International Airport

Introduction to Our Company and Industry

At Delta, we are committed to providing exceptional customer service and ensuring the safety and security of our passengers. As a leader in the aviation industry, we are dedicated to making air travel a smooth and enjoyable experience for all. Our team of Ticket/Gate Agents plays a vital role in achieving this goal, and we are currently seeking highly motivated and customer-focused individuals to join our team as seasonal Ticket/Gate Agents at Palm Beach International Airport (PBI).

Job Overview and Key Responsibilities

As a Ticket/Gate Agent, you will be the first point of contact for our customers, greeting them, guiding them through the check-in process, and assisting them with their travel needs. Your responsibilities will include:

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
• Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds.
• Operating loading bridges and opening, closing, and securing aircraft doors.
• Escorting unaccompanied minors and disabled passengers throughout the airport.
• Providing exceptional customer service, answering questions, and resolving issues in a professional and courteous manner.

Work Schedule and Hours

Ticket/Gate Seasonal Agents typically work between 20 to 40 hours per week and 150 to 800 hours per year. Seasonal work will depend on the operational need of the station and location, and recalls can happen at any time during the calendar year based on operational demand.

What You Need to Succeed

To be successful in this role, you will need to possess the following minimum qualifications:

• Consistently prioritize the safety and security of yourself, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have proficiency in English and strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Possess basic digital literacy and be able to pass a physical ability test (PAT) and a Customer Service Assessment.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

Preferred Qualifications

While there are no specific preferred qualifications for this role, having previous customer service experience, particularly in an airport or aviation setting, can be beneficial.

Benefits and Perks

At Delta, we offer a comprehensive range of benefits and perks to help you succeed and grow in your career, including:

• Competitive salary and industry-leading profit-sharing program.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2 weeks of vacation, earned for use in the following vacation year.
• Up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits.
• Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks.

Career Growth Opportunities and Learning Benefits

At Delta, we are committed to helping our employees grow and develop in their careers. As a Ticket/Gate Agent, you will have access to a range of training and development programs, including mentorship opportunities, to help you advance in your career. Our leaders are dedicated to providing guidance and support to help you achieve your long-term career goals.

Work Environment and Company Culture

At Delta, we pride ourselves on our company culture, which is rooted in a shared dedication to living our values - Care, Integrity, Resilience, and Servant Leadership - every day, in everything we do. Our team is passionate about providing exceptional customer service, and we are committed to making a positive impact on our communities. As a Ticket/Gate Agent, you will be part of a dynamic and supportive team that is dedicated to making air travel a smooth and enjoyable experience for all.

Compensation and Perks

The starting pay for this role is $19.00 per hour, with regular pay increases occurring through 10.5 years. In addition to your salary, you will also be eligible for a range of benefits and perks, including those listed above.

Conclusion

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Ticket/Gate Agent at Palm Beach International Airport. With a competitive salary, comprehensive benefits, and opportunities for career growth and development, this is a great chance to take your career to new heights. Apply now and become part of the Delta team!