Experienced Senior Software Engineer – Oracle Service Cloud and CRM Integration Specialist for Customer Service Platforms

Introduction to Our Company and Mission

At Chewy, we're passionate about delivering exceptional customer experiences through innovative technology solutions. As a leader in the pet industry, we're committed to making a positive impact on the lives of our customers and their pets. Our Customer Service Platforms team is at the forefront of this mission, and we're seeking a highly skilled Senior Software Engineer with expertise in Oracle Service Cloud to join our dynamic team. This role offers the unique opportunity to work remotely and be part of a collaborative, forward-thinking environment that values creativity, innovation, and customer satisfaction.

Job Overview

We're looking for a talented Senior Software Engineer with a strong background in Oracle B2C Service (also known as Oracle Service Cloud) to play a key role in the development, implementation, and support of our customer service platforms. As a Senior Software Engineer on our team, you will be responsible for designing, developing, and maintaining information systems that enable our customer service organization to deliver exceptional service to our customers. Your expertise in Oracle Service Cloud, CRM integration, and AWS will be crucial in driving the success of our customer service initiatives.

Key Responsibilities

• Configure and customize the Oracle B2C Service application to meet the evolving needs of our customer service organization
• Develop in-depth knowledge of Chewy's business processes and systems environment to ensure seamless integration and support
• Monitor alerts and reports to ensure systems are functioning properly and troubleshoot issues as they arise
• Follow established best practices to offer repeatable and scalable business processes that drive efficiency and effectiveness
• Interact directly with business users to support solution implementation for business needs and provide exceptional customer service
• Work independently or as a team member, displaying the ability to coordinate multiple tasks and assignments in a fast-paced environment
• Take ownership of aspects of our continued effort to deploy a modern microservices-based architecture and contribute to the development of our technology roadmap
• Assist with root cause analysis and provide solutions for production and development issues, ensuring minimal downtime and maximum system availability
• Stay current with Oracle B2C Service, AWS, and related fields, applying knowledge to continuously improve our systems and processes

Essential Qualifications

To be successful in this role, you'll need:

• A Bachelor's Degree in Management Information Systems (MIS) or Computer Science (CS) or equivalent work experience
• 7+ years of full software development lifecycle experience, including the ability to perform independent analysis and problem-solving
• 5+ years of experience developing Oracle B2C Service configuration and customization features, including Customer Portal, BUI Extensions, Custom Scripts, Custom Process Models, and more
• 5+ years of experience working with RESTful web services and integrating with AWS technologies
• Strong analytical abilities, intellectual curiosity, and a passion for learning and growth
• Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
• Strong time management and organization skills, with the ability to balance multiple priorities and deadlines in a fast-paced environment
• A team-oriented mindset with a customer service focus, and a willingness to work collaboratively to achieve shared goals

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience administering Oracle B2C Service for large organizations, including configurations, workflows, reports, business rules, and more
• Experience with AWS technologies, such as Lambda, State functions, SNS, SQS, and more
• Experience using Terraform to manage cloud infrastructure and Jenkins to execute CI/CD pipelines
• Comfort working with multiple remote team members and experience with agile development methodologies
• Professional Scrum Master Certification or equivalent experience
• Experience using and implementing automated testing and a strong understanding of testing principles and methodologies

Career Growth and Learning Opportunities

At Chewy, we're committed to the growth and development of our employees. As a Senior Software Engineer on our team, you'll have access to:

• Ongoing training and professional development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced leaders and professionals in the field
• Opportunities to work on complex and challenging projects that drive business impact and growth
• A collaborative and dynamic work environment that fosters creativity, innovation, and teamwork

Work Environment and Company Culture

Our company culture is built on a foundation of:

• A passion for delivering exceptional customer experiences and making a positive impact on the lives of our customers and their pets
• A commitment to innovation, creativity, and continuous improvement
• A collaborative and dynamic work environment that values diversity, equity, and inclusion
• A focus on employee growth and development, with opportunities for advancement and professional growth

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• A comprehensive health and wellness program, including medical, dental, and vision coverage
• A 401(k) retirement savings plan with company match
• Generous paid time off and holiday schedule
• Opportunities for professional growth and development, including training and education assistance

Conclusion

If you're a motivated and experienced Senior Software Engineer with a passion for Oracle Service Cloud and CRM integration, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our dynamic team of professionals who are dedicated to delivering exceptional customer experiences and making a positive impact on the lives of our customers and their pets.

Apply now and take the first step towards an exciting and rewarding career with Chewy!