Experienced Live Chat Representative - Delivering Exceptional Customer Service and Driving Sales Growth at blithequark

Join blithequark: Revolutionizing Customer Experience through Innovative Live Chat Support

At blithequark, we're redefining the way businesses interact with their customers. As a pioneering company in the industry, we're committed to providing top-notch service and support to our clients. We're on the lookout for a skilled and charismatic Live Chat Representative to join our dynamic team. If you're passionate about delivering outstanding customer experiences and driving sales growth, we want to hear from you!

About the Role: Live Chat Representative at blithequark

As a Live Chat Representative at blithequark, you'll be the face of our company, interacting with prospective patients and site visitors through our website. Your exceptional communication skills, attention to detail, and ability to multitask will ensure that our customers receive the best possible experience. You'll be responsible for managing multiple live chat conversations simultaneously, providing timely and accurate responses, and connecting our site visitors with our practice-based professionals.

Key Responsibilities:

• Utilize our CRM tool to engage with prospective patients and schedule in-clinic or virtual consultations
• Manage multiple chat-based conversations in real-time, ensuring timely and effective responses
• Follow our lead journey process to maximize conversion rates
• Focus on delivering high-quality interactions, answering questions, and providing relevant information
• Collaborate with Leadership to achieve strategic sourcing and sales goals
• Assist with practice location efforts and other sales-related administrative tasks as needed
• Provide accurate information, qualify leads, and perform ad hoc projects and tasks as assigned

Essential and Preferred Qualifications:

To succeed in this role, you'll need:

• At least 1 year of sales experience, preferably in inside sales and/or remote positions
• Experience using a CRM tool, such as Intercom or Salesforce
• A typing speed of 60 words per minute or higher
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and Google Suite
• Strong organizational and multitasking skills
• The ability to work independently and as part of a team, with a positive attitude and self-motivation

Additionally, you'll need to be available to work from 5pm-1am ET / 3pm-10pm PT (or timezones in between) and be available for training from 9am-5pm local time. Flexibility to work on a Saturday or Sunday (or both) is a huge plus!

Skills and Competencies Required for Success:

To excel as a Live Chat Representative at blithequark, you'll need to possess:

• Exceptional customer service skills: The ability to provide timely, accurate, and empathetic responses to customer inquiries
• Effective communication skills: Clear and concise written and verbal communication to engage with customers and internal stakeholders
• Multitasking and organizational skills: The ability to manage multiple live chat conversations simultaneously while maintaining accuracy and attention to detail
• Adaptability and flexibility: A willingness to learn new techniques, adapt to changing priorities, and work in a fast-paced environment
• Sales acumen: A basic understanding of sales principles and the ability to qualify leads and drive conversions

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our team members grow and develop their skills. As a Live Chat Representative, you'll have the opportunity to:

• Develop your sales and customer service skills through ongoing training and coaching
• Gain experience with CRM tools and other industry-standard software
• Collaborate with cross-functional teams to drive business growth and innovation
• Advance your career within the company, with opportunities for professional growth and development

Work Environment and Company Culture Highlights:

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote team member, you'll enjoy:

• Flexible working hours: The ability to work from anywhere, at a time that suits you
• Collaborative team culture: Regular virtual team meetings and opportunities for feedback and growth
• Ongoing training and development: Access to training resources and coaching to help you succeed in your role
• Competitive compensation and benefits: A comprehensive package that rewards your hard work and dedication

Compensation, Perks, and Benefits:

At blithequark, we offer a competitive compensation package, including:

• A salary that reflects your experience and skills
• Opportunities for performance-based bonuses and incentives
• A comprehensive benefits package, including health insurance, paid time off, and retirement savings
• Access to ongoing training and development opportunities
• A dynamic and supportive work environment that fosters growth and innovation

Join Our Team: Apply Now!

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! As a Live Chat Representative at blithequark, you'll be part of a dynamic team that's shaping the future of customer experience. Apply now to take the first step in your journey with us!

Apply Job!