Experienced Social Media Community Moderator – Remote Opportunity for Digital Community Growth and Brand Engagement

Introduction to Social Factor and the Role

Social Factor, a pioneering social media agency, is dedicated to harnessing the power of human connection to empower brands to listen, reach, and respond effectively in the digital landscape. As part of our mission to foster strong, growing digital communities for the world's most renowned brands, we are seeking an experienced and skilled Social Media Community Moderator to join our team. This role offers the freedom and flexibility of remote work, allowing you to enjoy a better work-life balance while contributing to the success of our clients.

About the Position

The Social Media Community Moderator position is a unique opportunity for individuals with a strong passion for social media, community building, and brand engagement. As a moderator, you will play a crucial role in developing and maintaining digital communities for our clients, ensuring that their online presence is vibrant, engaging, and aligned with their brand values. This is a project-based or part-time role, offering flexible schedules that can accommodate various lifestyles, including early birds and night owls. We are looking for moderators who can work in English and other languages such as German, French, Spanish, Portuguese, Korean, and Japanese.

Key Responsibilities

• Develop and maintain strong, growing digital communities for our clients by engaging with users, responding to queries, and troubleshooting issues in real-time.
• Analyze social media metrics to understand community trends and preferences, providing insights that can inform brand strategies.
• Utilize exceptional organizational and multitasking abilities to manage multiple brand voices, ensuring consistency and accuracy in all interactions.
• Demonstrate a deep understanding of language pop culture, nomenclature, cultural references, and slang to effectively mirror the voice and tone of multiple brands.
• Collaborate with internal teams to ensure that community management approaches are aligned with client objectives and brand guidelines.
• Stay updated with the latest social media platforms, tools, and trends to continuously improve community engagement and moderation strategies.

Requirements and Qualifications

To be considered for this role, you must have a native-level understanding of the language you will be moderating in, along with previous social media moderation experience. Certification in platforms like Sprinklr, Khoros, and/or Sprout Social is highly desirable. Excellent verbal and written communication skills, coupled with strong spelling and grammar skills, are essential for success in this position. You should also possess exceptional organizational and multitasking abilities, a proactive approach to learning and critical thinking, and high energy to thrive in a dynamic environment.

Essential Skills and Competencies

• Native-level language proficiency in English or another required language.
• Deep understanding of respective language pop culture, nomenclature, cultural references, and slang.
• Previous experience in social media moderation, with certifications in Sprinklr, Khoros, and/or Sprout Social being a plus.
• Exceptional organizational and multitasking abilities.
• Excellent verbal and written communication skills, with the ability to mirror the voice/tone of multiple brands.
• Strong willingness to learn and think critically, with a proactive approach.
• High energy and capability to multitask in a dynamic, rapidly growing organization.
• Knowledge of and experience with major social media platforms (FB, Twitter, Instagram, etc.).
• Ability to analyze social media metrics.
• Experience with digital project management tools (Asana, JIRA, Mavenlink, Basecamp, etc.) is a plus.
• Minimum of Windows 10 and macOS 12.X, with an internet speed requirement of at least 50 mbps.

Career Growth and Learning Opportunities

At Social Factor, we believe in the growth and development of our team members. As a Social Media Community Moderator, you will have the opportunity to work with a variety of brands, expanding your portfolio and gaining valuable experience in digital community management. Our training programs and assessments are designed to ensure that you have the skills and knowledge needed to excel in your role and advance in your career. Those who complete and excel during the training period will be added to our roster of trained moderators, with opportunities to be matched to future projects.

Work Environment and Company Culture

Social Factor prides itself on a culture that values human connection, creativity, and innovation. Our team is comprised of talented individuals who are passionate about social media and dedicated to delivering exceptional results for our clients. As a remote team member, you will be part of a dynamic and supportive community that encourages collaboration, open communication, and mutual respect. We offer flexible schedules to fit all lifestyles, recognizing the importance of work-life balance in achieving happiness and success.

Compensation and Benefits

The compensation for this role is benchmarked at a competitive salary, reflecting our commitment to attracting and retaining top talent in the industry. While specific benefits may vary, we offer a range of perks and benefits designed to support the well-being and career advancement of our team members. These may include opportunities for professional development, access to cutting-edge tools and technologies, and a supportive community that fosters growth and innovation.

Conclusion and Call to Action

If you are a motivated and experienced social media professional looking for a challenging and rewarding role that offers flexibility and growth opportunities, we encourage you to apply for the Social Media Community Moderator position at Social Factor. This is a unique chance to join a dynamic team, work with renowned brands, and contribute to the development of strong, growing digital communities. Don't hesitate to take the first step towards an exciting new chapter in your career. Apply today and let's build the future together!