Experienced Full Stack Software Engineer – CCAI (Google Dialogflow, Big Query) for Remote Customer Experience Solutions

Join the Team at Hollstadt Consulting: Where Expertise Meets Innovation

At Hollstadt Consulting, we're dedicated to connecting professionals with engaging projects that align with their passions and skills. As a management and technology consulting firm, we've built a reputation for excellence since 1990, working with over 150 domestic and global companies. Our team is comprised of seasoned experts who are not only knowledgeable but also down-to-earth and genuinely invested in your career aspirations.

About the Role: Experienced Full Stack Software Engineer – CCAI (Google Dialogflow, Big Query)

We're seeking an exceptional Software Engineer to join our team on a contract-to-hire basis. As a remote Software Engineer specializing in CCAI (Google Dialogflow, Big Query), you'll play a pivotal role in designing, developing, and implementing software applications that drive customer experience solutions. This is a fantastic opportunity to leverage your technical expertise and creativity to make a tangible impact.

Key Responsibilities:

• Design and Development: Design, modify, develop, write, and implement software programming applications for customer experience solutions.
• Testing and Quality Assurance: Participate in the testing process through test review and analysis, test witnessing, and certification of software.
• Documentation and Communication: Configure, review, and oversee documentation of call flows and interdepartmental documents and communications.
• Project Requirements and Configuration: Gather project requirements and configure solutions to continually improve the member experience.
• Subject Matter Expertise: Act as a voice application subject matter expert for the internal team and business partners.
• Support and Troubleshooting: Join support calls with partners and provide sufficient details as needed to resolve issues.
• Application Roadmap and Strategy: Assist in developing the application roadmap and strategy.
• Reporting and Analysis: Gather and analyze application reports.
• Training and Mentorship: Train and mentor team members on application and technical skills.

Essential Qualifications:

• Experience: 5-10 years of experience in software engineering, with a focus on customer experience solutions.
• Cisco Expertise: Cisco CVP, CUIC, and ICM experience required.
• IVR Configuration: IVR configuration training and required application certification.
• Call Center Experience: Call center experience preferred.
• Technical Troubleshooting: Technical troubleshooting experience.
• IVR and Call Flow: IVR and call flow experience preferred.
• Education: College degree in a related area of study preferred.
• Business Analysis: Business analysis experience preferred.
• Microsoft Office: Proficient in Microsoft Office Applications (Excel and Visio).
• SQL Expertise: Expert SQL experience required.
• CCAI: Required expertise in CCAI (Google Dialogflow, Big Query).

Skills and Competencies:

• Analytic and Problem-Solving Skills: Strong analytic and problem-solving skills.
• Communication and Collaboration: Excellent communication and collaboration skills.
• Creativity and Innovation: Ability to think creatively and develop innovative solutions.
• Attention to Detail: Meticulous attention to detail and ability to multitask.
• Adaptability: Willingness to adapt to changing project requirements and priorities.

What We Offer:

Comprehensive Benefits Package:

• Medical, Dental, Vision: Comprehensive medical, dental, and vision coverage.
• Disability and Life Insurance: Long-term/short-term disability and life insurance.
• 401k and Matching: 401(k) match on the first 4% of your contributions.

Professional Development:

• Bi-Weekly Training Courses: Free bi-weekly training courses for consultants.
• On-Demand Access: On-demand access to past training sessions through our consultant portal.

Bonus Opportunities:

• Longevity Award: $5,000 Longevity Award bonus for consultants who stay with us for 5 years.
• Referral Bonus: $1,000 referral bonus for successful placements.

Work Environment and Culture:

• Remote Work: Fully remote work arrangement with flexible hours.
• Supportive Team: Collaborative and supportive team environment.
• Career Growth: Opportunities for career growth and professional development.

Why Join Us?

At Hollstadt Consulting, we're committed to creating a work environment that fosters growth, innovation, and collaboration. As a Software Engineer with our team, you'll have the opportunity to work on challenging projects, develop your skills, and make a meaningful impact. We offer a comprehensive benefits package, professional development opportunities, and a supportive team culture.

How to Apply:

Ready to join our team? Click the link below to apply now and take the first step towards an exciting career opportunity!