Sr. Associate, Centralized Timekeeping Team - Remote Opportunity with Amazon's HR Department

Join Amazon's Centralized Timekeeping Team as a Sr. Associate and Make a Difference in the Lives of Thousands of Associates

Are you a detail-oriented and customer-focused individual with a passion for HR and time management? Do you have a strong background in customer service and Microsoft Office applications? If so, we have an exciting opportunity for you to join Amazon's Centralized Timekeeping (CTK) team as a Sr. Associate. This fully remote role offers a competitive salary and the chance to work with a talented team to streamline time and attendance data entry, reduce payroll defects, and provide exceptional service to Amazon associates.

About Amazon and the Centralized Timekeeping Team

Amazon.com is the world's largest online retailer, striving to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. With a focus on innovation, Amazon continues to grow and evolve as a world-class e-commerce platform. The Centralized Timekeeping team is a critical part of Amazon's HR department, supporting and managing time and attendance matters for thousands of associates across the network.

The CTK team's vision is to utilize top talent to streamline time and attendance data entry, reduce payroll defects, and provide consistently high service levels. The team manages a ticket queue, executing requests on a FIFO basis while prioritizing payroll-impacting tickets to ensure associate time and attendance matters are handled with speed, precision, and customer obsession.

Position Description

As a Sr. Associate in the Centralized Timekeeping team, you will play a critical role in managing time and attendance matters for buildings across the network. Your primary focus will be on resolving incoming calls and chats from Amazon employees, managers, and HR representatives. You will be the voice of CTK, providing exceptional customer service and addressing time-related queries in a fast, accurate, and reliable manner.

Key Responsibilities:

• Manage and respond to incoming calls and chats from Amazon employees, managers, and HR representatives regarding time and attendance matters
• Provide resolution to time-related queries and address concerns in a timely and professional manner
• Utilize Microsoft Office applications, especially Excel, to manage and update time and attendance data
• Develop and maintain a keen understanding of Amazon's attendance policies, employee groups, and applicable state and federal laws
• Participate in continuous improvement process projects to enhance the efficiency and effectiveness of the CTK team
• Collaborate with the Time and Attendance Manager or Time and Attendance POC to ensure seamless operations

Requirements and Qualifications

Basic Qualifications:

• 6+ months of human resources experience
• 6+ months of customer service experience
• 6+ months of experience with Microsoft Office products and applications, especially Excel
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Experience working in confidential environments

Preferred Qualifications:

• 1+ year of human resources experience
• 1+ year of customer service experience
• 1+ year of experience with Microsoft Office products and applications

Skills and Competencies

To succeed in this role, you will need:

• Excellent customer service and communication skills
• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong analytical and problem-solving skills
• Ability to maintain confidentiality and handle sensitive information
• Strong time management and organizational skills

Career Growth Opportunities and Learning Benefits

At Amazon, we are committed to the growth and development of our employees. As a Sr. Associate in the Centralized Timekeeping team, you will have opportunities to:

• Develop your skills and expertise in time and attendance management
• Participate in continuous improvement process projects and contribute to process enhancements
• Collaborate with a talented team of professionals and learn from their experiences
• Take advantage of Amazon's comprehensive training programs and resources

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from anywhere and enjoy a better work-life balance. Amazon's company culture is built on the principles of innovation, customer obsession, and ownership. We value diversity, inclusion, and teamwork, and strive to create a work environment that is engaging, challenging, and rewarding.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Competitive salary
• Comprehensive health insurance
• Retirement savings plan
• Paid time off
• Flexible work arrangements

Conclusion

If you are a motivated and customer-focused individual with a passion for HR and time management, we encourage you to apply for this exciting opportunity. As a Sr. Associate in the Centralized Timekeeping team, you will have the chance to make a significant impact on the lives of thousands of Amazon associates and contribute to the company's continued growth and success.

Apply now and take the first step towards a rewarding new role!