Experienced Remote Customer Service Representative for Evening Shifts (12-9 PM EST) - Delivering Exceptional Support to Valued Customers

Introduction to blithequark

At blithequark, we pride ourselves on being a customer-centric organization that values the satisfaction and loyalty of our athletes (customers) above all else. As a leading brand in the industry, we recognize the importance of providing top-notch support to our customers, ensuring that their experiences with us are nothing short of exceptional. If you're passionate about delivering outstanding customer service and are looking for a challenging yet rewarding role, we invite you to join our team as a Remote Customer Service Representative.

Job Overview

In this essential front-line role, you will be the primary point of contact for our athletes, assisting them with a wide range of inquiries, issues, and concerns. As a Customer Service Representative, you will be responsible for providing first-call resolution with white-glove service, ensuring that our athletes receive the high-level support they need to make informed purchasing decisions. Your goal will be to deliver exceptional customer experiences, driving loyalty and satisfaction while promoting the blithequark brand.

Key Responsibilities

• Assist athletes with product inquiries, gift card and ScoreCard issues, placing orders, existing order status, and returns and/or replacements
• Deliver first-call resolution with white-glove service, owning athlete issues to the point of resolution and demonstrating empathy throughout the process
• Handle escalated call transfers at a Tier II level support, researching, troubleshooting, and resolving athlete issues in a timely and effective manner
• Work with individual stores and internal business partners to provide support and reach resolution related to athlete issues
• Execute various back-office functions associated with customer inbound inquiries, including accurate logging and tracking of all incident information

Requirements and Qualifications

To be successful in this role, you will need to possess a unique blend of skills, knowledge, and experience. The ideal candidate will have:

• A high school diploma or equivalent
• 1-3 years of experience in customer service, help desk, or related experience (retail-oriented) is preferred
• Excellent written and verbal communication skills, with the ability to type 25+ words per minute
• Strong interpersonal and client consultation skills, with a customer-service oriented approach
• Ability to work effectively in a team environment, with a self-motivated and results-oriented mindset
• Strong detail orientation, problem-solving, and troubleshooting capabilities

Preferred Qualifications

• Previous experience working in a remote or call center environment
• Familiarity with customer relationship management (CRM) software and technology
• Ability to work flexible hours, including weekends and holidays

Career Growth and Development

At blithequark, we are committed to the growth and development of our teammates. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to ensure a smooth transition into the role
• Ongoing coaching and feedback to support your growth and development
• Opportunities for career advancement and professional growth within the company

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote team member, you will be part of a dynamic and collaborative team that values open communication, transparency, and mutual respect. Our company culture is built on a foundation of:

• Customer-centricity: We put our athletes at the heart of everything we do
• Integrity: We operate with honesty, transparency, and ethics in all our interactions
• Teamwork: We believe in the power of collaboration and mutual support
• Innovation: We encourage creativity, innovation, and continuous improvement

Compensation and Benefits

We offer a competitive total rewards package that includes:

• A target salary range of $30,900 to $46,200, depending on experience and location
• Opportunities for incentive, equity, and benefits
• Comprehensive health and wellness programs
• Flexible work arrangements, including remote work options

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity to join our team as a Remote Customer Service Representative. At blithequark, we are committed to providing a positive and supportive work environment that fosters growth, development, and success. Apply now to take the first step in your career with us!