Experienced Customer Service Representative for Healthcare Industry - Remote Opportunity in Oregon with Blithequark

Introduction to Blithequark and the Industry

Blithequark is a global organization dedicated to delivering care aided by technology, helping millions of people live healthier lives. The healthcare industry is undergoing significant changes, and companies like blithequark are at the forefront of this transformation. As a leader in the industry, blithequark is committed to advancing health equity on a global scale. With a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities, blithequark is the ideal place to make a meaningful impact on the communities we serve.

Job Overview

As a Customer Service Representative at blithequark, you will have the flexibility to telecommute from the comfort of your own home in Oregon, taking on challenging and rewarding responsibilities that directly improve health outcomes. You will provide expertise and customer service support to members, customers, and/or providers, ensuring that they receive the care, pharmacy benefits, data, and resources they need to feel their best.

Key Responsibilities

In this role, you will be responsible for:

• Answering incoming phone calls from healthcare providers and identifying the type of assistance they need
• Focusing on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide an appropriate response to the caller
• Delivering information and answering questions in a positive manner to facilitate strong relationships with providers and their staff
• Completing the documentation necessary to track provider issues and facilitate the reporting of overall trends
• Developing knowledge of insurance packages and navigating through complex computer systems
• Working in a high-volume setting, developing problem-solving skills to quickly assess the current state and formulate recommendations

Essential Qualifications

To be successful in this role, you will need:

• A High School Diploma / GED or equivalent work experience
• To be at least 18 years old
• 1 year of experience in the healthcare industry
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Experience with listening skillfully, collecting relevant information, building rapport, and responding to customers in a compassionate manner
• Experience with problem-solving to quickly assess the current state and formulate recommendations
• Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM from Monday - Friday, including the flexibility to work occasional overtime based on business need

Preferred Qualifications

While not required, the following qualifications are preferred:

• 1 year of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) in a medical setting using phones and computers as the primary job tools
• 1 year of experience in a high-volume call center environment

Telecommuting Requirements

To be eligible for this remote opportunity, you must:

• Reside within the state of Oregon
• Have the ability to keep all company-sensitive documents secure (if applicable)
• Have a dedicated work area established that is separated from other living areas and provides information privacy
• Live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to approximately 4-6 weeks of paid training, as well as ongoing development opportunities to help you succeed in your role and advance to other roles within the company.

Work Environment and Company Culture

Blithequark is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment that values and respects all employees.

Compensation, Perks, and Benefits

As a blithequark employee, you will be eligible for a comprehensive benefits package, including competitive pay, health insurance, retirement savings, and more. You will also have access to a range of perks and discounts, including employee discounts on products and services, wellness programs, and employee recognition and reward programs.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity to join the blithequark team as a Customer Service Representative. With the flexibility to telecommute from the comfort of your own home in Oregon, you will have the opportunity to work with a talented team of professionals who are dedicated to advancing health equity and improving health outcomes. Apply today to start your journey with blithequark and take the first step towards a rewarding and challenging career in the healthcare industry!