Experienced Customer Service Representative for Specialty Mail Order Pharmacy – Work from Home Opportunity in Nevada with Blithequark
Introduction to Blithequark and Our Mission
At blithequark, we are driven by a singular purpose: to bring heart to every moment of health care. This guiding principle shapes our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We are looking for individuals who share this vision and are passionate about making a difference in the lives of our patients.
Our Culture and Values
Our Heart At Work Behaviors support this purpose and empower every team member to play a role in transforming our culture and accelerating our ability to innovate and deliver solutions. We strive to make health care more personal, convenient, and affordable. If you are looking for a career where you can make a real impact, look no further than blithequark.
Job Overview
We have an exciting opportunity for a Customer Service Representative to join our Specialty Mail Order Pharmacy team. As a key member of our team, you will provide telephone support to patients receiving life-sustaining specialty drug therapy. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering compassionate, genuine care to patients and customers.
Key Responsibilities
- Coordinate and process new patient medication orders and reorders, including verifying and revifying benefits.
- Assist patients with translating and entering new or refill prescriptions into the pharmacy information system.
- Communicate and collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues.
- Provide superb communication skills to effectively interact with insurance companies, patients, and internal partners, ensuring the timely processing of specialty medications and meeting financial and clinical expectations prior to fulfillment.
Requirements and Qualifications
To be successful in this role, you will need:
Essential Qualifications
- One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
- One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications.
- One year of computer keyboarding experience, skills, and aptitude.
- A verifiable high school diploma or equivalent.
Preferred Qualifications
- Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology are preferred.
What We Offer
In addition to a competitive pay range of $17.00 - $28.45 per hour, blithequark offers a comprehensive benefits package, including:
- Medical, dental, and vision benefits.
- A 401(k) retirement savings plan and an Employee Stock Purchase Plan.
- A fully-paid term life insurance plan and short-term and long-term disability benefits.
- Well-being programs, education assistance, free development courses, and a store discount.
- Paid Time Off (PTO) or vacation pay and paid holidays throughout the calendar year.
Career Growth and Development
At blithequark, we are committed to the growth and development of our team members. We offer numerous opportunities for professional development, including training programs, mentorship, and education assistance. Our goal is to help you achieve your career goals and make a meaningful contribution to our organization.
Work Environment and Company Culture
Our work environment is dynamic, supportive, and inclusive. We value diversity and promote a culture of respect, empathy, and compassion. Our team members are passionate about delivering exceptional customer service and making a positive impact on the lives of our patients.
How to Apply
To apply for this exciting opportunity, simply follow these two easy steps:
- Apply online through our website.
- Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and qualifications.
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our Specialty Mail Order Pharmacy team at blithequark. Don't miss out on the chance to make a real difference in the lives of our patients and advance your career with a leading health care organization. Apply today!
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