Experienced Customer Service Professional – Online Chat Specialist for Dynamic Team at blithequark

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through innovative online solutions. As a rapidly expanding company, we are seeking a highly motivated and experienced issue solver to join our team as an Online Chat Specialist. This entry-level position offers a unique opportunity to engage with site visitors, respond to queries, and provide top-notch service in real-time. If you are a customer-focused individual with a strong work ethic and excellent communication skills, we encourage you to apply for this exciting role.

Job Overview

As an Online Chat Specialist at blithequark, you will be responsible for providing a variety of customer support-related duties for our company and clients. You will interact daily with visitors on our clients' websites via online chat software, providing exceptional customer support in real-time. Your primary goal will be to offer prompt and accurate assistance to customers, ensuring a positive experience that promotes interest in our clients' products and services.

Key Responsibilities

• Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluate customer interactions and elevate issues to the Online Chat Manager when appropriate
• Create relationships with new customers to better understand and achieve their needs
• Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
• Promote interest in client products and services
• Consistently achieve established standards of the position
• Continually portray and project a positive and professional image
• Provide administrative support to the customer service team
• May assist with overflow work and other duties as needed

Essential Qualifications

To be successful in this role, you will need to possess a strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment. You should have:

• PC keyboarding and internet experience
• Strong communication and interpersonal skills, including written and verbal
• An upbeat, positive attitude and professional demeanor
• Articulate and well-accommodated to a client-facing role
• Ability to compose professional emails
• Proficient written and verbal communication skills in English
• Basic technical skills (able to navigate through smartphone and computer applications)
• An upbeat, positive, kind, and empathetic personality

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Previous experience in a customer-facing role
• Familiarity with online chat software and customer relationship management (CRM) systems
• Ability to work in a fast-paced environment and manage multiple incoming requests for information
• Strong problem-solving skills and ability to think critically

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Online Chat Specialist, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment that encourages innovation and creativity
• Recognition and reward for outstanding performance and contributions to the team

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive company culture. As a remote employee, you will be working from home and will need to be self-motivated and disciplined. However, you will still be part of a larger team and will have regular opportunities to interact with colleagues and management. We offer a range of benefits, including:

• Company equity program
• Medical, dental, life, and vision insurance
• Unlimited paid time off
• Paid family leave
• Short-term disability
• 401k plan
• Reimbursement for education and professional development
• Employee assistance program

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary and benefits, to attract and retain top talent. Our perks and benefits are designed to support your well-being, growth, and success, and include:

• Flexible working hours and remote work arrangements
• Opportunities for professional development and growth
• Access to cutting-edge technology and tools
• A dynamic and supportive work environment
• Recognition and reward for outstanding performance

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional online experiences, we encourage you to apply for the Online Chat Specialist role at blithequark. With a strong work ethic, excellent communication skills, and a positive attitude, you will thrive in this dynamic and fast-paced environment. Join our team and take the first step towards a rewarding and challenging career in customer service.

Apply now to become a part of our innovative and customer-centric team at blithequark. We look forward to hearing from you!