Experienced Full-Time Remote Customer Service Representative – Health Insurance Enrollment and Support

Join the Team at Blithequark: Delivering Exceptional Customer Experiences in Health Insurance

Blithequark is a pioneering company in the health insurance industry, dedicated to making finding and enrolling in health insurance simple and accessible for millions of consumers across the country. We are currently seeking highly motivated and dedicated Remote Customer Service Representatives to join our elite teams. As a Remote Customer Service Representative at Blithequark, you will play a crucial role in delivering an amazing customer experience and helping individuals navigate the complexities of health insurance enrollment.

About Blithequark and Our Mission

Blithequark operates the largest state-based marketplace footprint and offers a consumer-friendly interface and decision support tools that empower millions of consumers to make better health plan decisions. Our innovative cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, providing eligibility determination, plan selection, and enrollment technology for state agencies, as well as agent marketing and call center tools and services.

At Blithequark, we are committed to building a positive and motivating work environment, even in a remote setting. We believe in adapting, growing, and hiring, despite the challenges we face in our communities and country. Our vision is to make a meaningful impact in the lives of our customers, and we are looking for reliable, dedicated, and self-driven individuals to join our team.

Key Responsibilities

• Inbound/Outbound Calls: Respond to customer inquiries, provide support, and address concerns in a professional and empathetic manner.
• Deliver Exceptional Customer Service: Consistently deliver the highest level of customer service experience, ensuring customer satisfaction and loyalty.
• Account Management and Technical Support: Manage customer accounts, provide technical support, and resolve issues efficiently.
• Application Data Entry: Accurately enter application data, maintain accurate records, and ensure data integrity.
• Online Chat Inquiries: Respond to online chat inquiries, provide support, and address customer concerns.
• Interpret and Follow Procedures: Interpret and follow defined procedures and policies, ensuring compliance with regulatory guidelines.
• Creative Problem-Solving: Utilize creative problem-solving skills to resolve complex customer issues and provide solutions.
• Flexibility and Adaptability: Demonstrate flexibility and adaptability to changing projects, updates, and priorities.
• Time and Task Management: Manage multiple tasks, prioritize effectively, and maintain productivity.
• Extensive Self-Study and Training: Participate in extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent upon passing required exams.

Requirements and Qualifications

Essential Requirements:

• 18 years of age or older
• Minimum Internet Speed of 35 mb/s
• Dedicated, private, and secure workspace
• Personal laptop or desktop computer required for the Training Period
• Commit to full attendance during the 3-week Training period
• Complete a background check and health screening
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required (Mobile Internet Service Providers and Satellite are not compatible)

Essential Qualifications:

• Moderate to Advanced Computer Skills: Proficiency in using computers, software applications, and technology.
• High Level of Comfort with Technology: Comfortable learning new technology and adapting to changing systems.
• High Level of Professionalism: Demonstrate excellent verbal and written communication skills, with a high level of professionalism.
• Excellent Communication Skills: Effective communication skills, both written and verbal, with the ability to communicate with diverse audiences.
• Self-Motivated and Success-Driven: Self-motivated, success-driven, and able to work independently in a remote setting.

Preferred Experience:

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

What We Offer

At Blithequark, we offer a comprehensive benefits package, including:

• Paid Training: Comprehensive training program to ensure success in your role.
• Full-Time, Seasonal Temp-to-Permanent Roles: Opportunities for career growth and advancement.
• Performance and Attendance-Based Incentives: Incentives and rewards for outstanding performance and attendance.
• Convenience of Working from Home: The flexibility to work from the comfort of your own home.
• Collaborative and Supportive Team Environment: A supportive and collaborative team environment, despite working remotely.
• 401K Match: A 401K matching program to help you plan for your future.
• Individual Coverage HRA (ICHRA): A comprehensive health insurance plan to support your well-being.
• Paid Time Off (PTO): Paid time off to recharge and relax.

Compensation Details

We offer competitive compensation packages, including:

• Base Pay: $14.50 per hour (or $15.50 per hour for Spanish Bilingual candidates)
• Enhanced Rate: $16.00 per hour (or $17.00 per hour for Spanish Bilingual candidates) contingent on weekly attendance and performance

Conclusion

If you are a motivated and dedicated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at Blithequark. As a Remote Customer Service Representative, you will play a critical role in helping individuals navigate the complexities of health insurance enrollment and making a meaningful impact in the lives of our customers. Join our team today and be part of a dynamic and supportive work environment that values growth, adaptability, and customer satisfaction.