Experienced Full-Time Customer Service Representative - P&C Licensed - Remote Opportunity in Insurance Industry with Comprehensive Benefits and Growth Potential

About blithequark

blithequark is a dynamic and rapidly growing insurance organization with a national presence, operating in over 40 states and employing a team of dedicated professionals across the country. With a strong commitment to excellence, respect, innovation, and open communication, we prioritize the well-being and development of our employees, ensuring they have the tools and support needed to succeed. As a family of related businesses, we offer career development opportunities internally and across our brands, allowing our team members to grow and thrive in their careers.

Job Summary

We are seeking an experienced and customer-focused individual to join our team as a full-time Customer Service Representative. As a key member of our customer service team, you will work in a fast-paced, inbound call center environment, assisting our customers with their insurance needs and ensuring they maintain their policies with the coverage they require at a reasonable price. This is a unique opportunity to work with a leading insurance organization, providing excellent customer service, and contributing to the growth and success of our business.

Key Responsibilities

• Answer inbound calls from existing customers in a fast-paced call center-like environment, using multiple programs and systems simultaneously to resolve their needs quickly and efficiently.
• Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers.
• Answer questions related to coverages, billing, and policy history.
• Use a proactive approach to identify and assess customers' needs and offer our services to ensure each customer is placed best for their needs. You will create opportunities for our in-house consultants to upsell, cross-sell, re-shop, and rewrite policies.
• Resolve customer issues, process payments, answer questions, and process endorsements.
• Maintain an in-depth understanding of the software, products, and processes used by the organization.
• Maintain high call quality (QA) score, process adherence, and productivity metrics.
• All other duties as assigned.

Requirements and Qualifications

Essential Qualifications:

• Resident state P&C license required.
• Strong attention to detail/accuracy when collecting and entering data.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously.
• Strong reliable internet connection.
• Proactive in one's own development; welcomes coaching as an opportunity to improve.
• High energy and enjoys working in a combined team/goal-oriented environment.

Preferred Qualifications:

• Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment.
• Experience working in a high-volume and fast-paced call center environment.
• Experience with named non-owner policies, understanding SR-22, and FR-44 state filings is a plus.
• Bilingual (English/Spanish), highly desired.

What We Offer

At blithequark, we prioritize the well-being and development of our employees, offering a comprehensive benefits package and opportunities for growth and advancement. Here are some of the benefits and perks you can expect:

• Starting salary range: $41,600.00-$43,680.00, DOE + monthly incentive, target of $500 per month.
• 401(k) and benefits package, including:
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Holidays
• Paid Time Off
• On-going professional training following on-site training, for updates to operations and procedures via our online learning system.
• The ability to work remotely without the need for you to relocate.
• Ongoing Professional Training online via Litmos.
• An investment in our employees' professional development and growth.

Our Culture and Values

At blithequark, we value excellence, respect, innovation, and open communication. We believe that happy employees lead to happy customers, and we prioritize the well-being and development of our team members. Our culture reflects our values, and we strive to create a work environment that is supportive, collaborative, and goal-oriented.

Equal Employment Opportunity

It is and will continue to be the policy of blithequark to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex, or genetic information.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering excellent service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will play a critical role in ensuring our customers receive the support they need, and you will have the opportunity to grow and develop your skills in a dynamic and rapidly growing organization. We look forward to hearing from you!