Experienced Customer Service Representative - Work from Home for blithequark's Pharmacy Benefit Manager Division

Join the blithequark Team: Delivering Heart-Driven Service in a Flexible Work Environment

At blithequark, we're dedicated to transforming the healthcare experience by putting our heart into every moment of our members' health. As a leader in the pharmacy benefit management industry, we're seeking talented Customer Service Representatives to join our Caremark Member Operations division. If you're passionate about delivering exceptional service and want to work in a flexible, remote environment, we want to hear from you!

About blithequark and Our Industry

blithequark is a Fortune 4 company that's revolutionizing the way healthcare is delivered. Our Pharmacy Benefit Manager (PBM) division is at the forefront of this transformation, providing innovative solutions to make healthcare more personal, convenient, and affordable. We're committed to creating a culture that values empathy, compassion, and customer-centricity.

Position Summary

As a Customer Service Representative with blithequark's PBM division, you'll play a critical role in delivering heart-driven service to our millions of plan members. You'll work in a flexible, work-from-home environment, taking inbound calls and answering questions about prescription insurance, medication coverage, and mail-order prescriptions. You'll have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific client inquiries.

Key Responsibilities:

• Provide exceptional customer service to plan members via inbound calls, ensuring a positive and personalized experience.
• Respond to member inquiries about prescription insurance, medication coverage, and mail-order prescriptions.
• Utilize problem-solving skills to resolve complex issues and provide solutions to members.
• Collaborate with internal teams to address member concerns and improve overall service delivery.
• Participate in ongoing training and development to stay up-to-date on industry trends, products, and services.
• Adhere to HIPAA and governmental compliance requirements, maintaining confidentiality and data security.

Requirements and Qualifications

Essential Qualifications:

• 1 year of experience interacting with customers in a call center, retail, or customer service environment.
• Computer proficiency in Windows-based applications.
• High School Diploma or equivalent experience.

Preferred Qualifications:

• Associate's degree or equivalent experience.
• At least 6 months of healthcare experience.
• Ability to problem-solve in a positive and productive manner.
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life.
• Reliability and compliance with scheduling standards.
• Ability to exhibit patience and empathy and express assurance and confidence.
• Strong customer service skills, including courteous telephone etiquette and professionalism.
• Strong oral, interpersonal, and communication skills.

What We Offer

Compensation and Benefits:

We offer a competitive pay rate starting at $17.50 per hour, with a pay range of $17.00 - $25.65 per hour. Our comprehensive benefits package includes:

• Medical, dental, and vision insurance.
• Tuition reimbursement.
• Discount programs, including a CVS store discount.
• Paid Time Off (PTO) and company-paid holidays.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan and short-term and long-term disability benefits.

Work Environment and Culture:

At blithequark, we prioritize our colleagues' well-being and offer a flexible work environment that supports work-life balance. As a remote Customer Service Representative, you'll enjoy:

• Work-from-home flexibility with a base schedule of 30-40 hours per week.
• Ongoing training and development opportunities.
• A dynamic and supportive team environment.
• Opportunities for career growth and advancement.

Career Growth and Learning Benefits

At blithequark, we're committed to helping our colleagues grow and develop their skills. As a Customer Service Representative, you'll have access to:

• Ongoing training and development programs.
• Career mapping and progression opportunities.
• Mentorship and coaching from experienced leaders.
• Cross-functional training and development opportunities.

How to Apply

If you're passionate about delivering exceptional customer service and want to join a team that puts its heart into every moment of its members' health, apply now! Our application process is simple:

1. Apply online.
2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position.

Don't miss this opportunity to join the blithequark team and make a difference in the lives of our plan members. Apply today!