Experienced Full Stack Customer Support Representative - Live Chat & Email Support - Remote Work Opportunity with blithequark

Join the blithequark Team as a Fully Remote Customer Support Representative

blithequark is seeking a highly motivated and customer-focused individual to join our team as a fully remote Chat Support Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via email and live chat. This is a unique opportunity to work from anywhere, at any time, as long as you have a reliable internet connection. If you have a passion for delivering outstanding customer experiences, excellent communication skills, and a strong problem-solving ability, we encourage you to apply for this exciting role.

About blithequark

blithequark is a dynamic and innovative company that values flexibility, work-life balance, and employee satisfaction. We believe in empowering our team members to work from anywhere, at any time, as long as they have the necessary tools and resources to excel in their roles. Our company culture is built on the principles of respect, empathy, and collaboration, and we strive to create a work environment that is inclusive, supportive, and fun.

Key Responsibilities

• Respond promptly to customer inquiries via email and live chat, ensuring that all customer interactions are handled in a timely and professional manner.
• Provide accurate and complete information to customers using our comprehensive Knowledge Base, and escalate issues as needed to ensure that customer concerns are resolved efficiently.
• Resolve customer complaints in a fair and courteous manner, and follow up with customers to ensure that their issues have been fully resolved and that they are satisfied with the outcome.
• Maintain accurate records of customer interactions and transactions, and use this information to identify trends and areas for improvement.
• Collaborate with other departments to resolve customer issues and improve overall customer experience.
• Achieve and maintain established performance metrics, including response times, resolution rates, and customer satisfaction scores.

Requirements

Essential Qualifications

• High school diploma or equivalent required; some college or university education preferred.
• At least 1 year of experience in customer service, preferably in a live chat or email support environment.
• Excellent verbal and written communication skills, with the ability to communicate clearly and effectively with customers and colleagues.
• Strong problem-solving skills, with the ability to analyze problems, identify solutions, and implement effective resolutions.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Familiarity with chat software similar to Facebook Messenger, and proficiency in basic computer skills such as MS Office, Google Suite, etc.
• Access to a laptop, phone, or tablet and a reliable internet connection.
• Basic English writing skills, with attention to grammar, spelling, and punctuation.

Preferred Qualifications

• Previous experience with live chat software, and familiarity with customer relationship management (CRM) systems.
• Experience working in a remote or distributed team environment, with a strong understanding of virtual communication tools and collaboration software.
• Certification in customer service or a related field, such as ICSS or HDI.

What We Offer

Competitive Compensation and Benefits

• Competitive hourly rate of $25-$35 per hour, depending on experience.
• Flexible working hours, with the ability to work from anywhere, at any time.
• Fully remote position, with no requirement to work from a specific location.
• No fixed term contract, with the opportunity to work on a project basis or as a permanent team member.
• Opportunity for overtime during the busy holiday season.
• Training provided, to ensure that you have the skills and knowledge needed to succeed in this role.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. We offer a range of training and development programs, including:

• Comprehensive onboarding program, to ensure that you have a smooth transition into your new role.
• Ongoing training and coaching, to help you develop your skills and knowledge.
• Career advancement opportunities, with the potential to move into leadership or specialized roles.
• Professional development opportunities, including conferences, workshops, and online courses.

Work Environment and Company Culture

At blithequark, we pride ourselves on creating a work environment that is inclusive, supportive, and fun. Our company culture is built on the principles of respect, empathy, and collaboration, and we strive to create a workplace that is:

• Flexible and adaptable, with the ability to work from anywhere, at any time.
• Collaborative and team-oriented, with a strong focus on communication and cooperation.
• Inclusive and diverse, with a commitment to creating a workplace that is welcoming to all.
• Fun and engaging, with regular team-building activities and social events.

How to Apply

If you are passionate about delivering exceptional customer experiences, have excellent communication skills, and are looking for a flexible and rewarding job, we encourage you to apply for this exciting opportunity. To begin the application process, please:

• Complete a short, three-minute online assessment, to demonstrate your skills and knowledge.
• Submit your application, including your resume and a cover letter, to [insert contact information].

We look forward to hearing from you and discussing this opportunity in more detail.