Experienced Customer Service Representative – Insurance Benefits, Provider Contracts, and Claims Resolution

Join the Team at blithequark: Where Your Work Matters

At blithequark, we believe that the time you spend working should be meaningful and fulfilling. As a leader in the agriculture industry, our mission is to ensure the future viability of our members – the hard-working farmers who grow the food that feeds our nation and nourishes our bodies. We're dedicated to supporting them in their quest to remain competitive and profitable, and we need passionate, intelligent, and innovative individuals like you to join our team.

About blithequark

blithequark exists to empower its members – the farmers who work tirelessly to bring fresh produce to our tables. We advocate for their interests, facilitate technological advancements, and provide insurance to help them navigate the challenges of their industry. Our company philosophy is built on the idea that everything starts with people. We prioritize the well-being and growth of our employees, offering research-based training to encourage Outward Inclusion and DEI initiatives. We believe in fostering a healthy work-life balance and provide flexible work arrangements, including work-from-home, in-office, or hybrid options.

Job Summary

We're seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative I, you will be responsible for responding to general customer inquiries regarding insurance benefits, provider contracts, eligibility, and claims in a confidential, professional, and ethical manner. You will also research and analyze data to address operational challenges and Customer Service department issues. If you're passionate about delivering exceptional customer service and want to be part of a team that makes a difference, we encourage you to apply.

Key Responsibilities

• Respond to general customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims in a confidential, professional, and ethical manner.
• Analyze problems and provide information/solutions to customers.
• Research and resolve aged Customer Service open calls within company standards.
• Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information.
• Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Be accountable for identifying issues or trends, assessing and reporting their impact, making improvements, and course correcting along the way.

Call Center Support Responsibilities

• Thoroughly document information, activities, and changes in the database and inquiry outcomes for accurate tracking and analysis.
• Research and analyze data to address operational challenges and customer service issues.
• Provide external and internal customers with requested information, including difficult and upset customers.
• Meet and maintain Quality and Telephone Performance measures per Customer Service Performance Report.
• Communicate with the appropriate departments and identify service issues.
• Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses.
• Create and document a minimum of one new Standard Operating Procedure (SOP) annually.
• Identify, initiate, and implement at least one process improvement and/or innovation annually.

Other Responsibilities

• Maintain regular attendance per employee handbook guidelines.
• Utilize all capabilities to satisfy one mission — to enhance the competitiveness and profitability of our members.
• Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet.
• Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data.
• Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit).
• All other duties as assigned.

Qualifications

Essential Qualifications

• High School diploma or GED required.
• Minimum of two (2) years of experience in customer service within a call center environment.
• Good communication and telephone skills with a very clear and concise speaking voice.
• Proficient written communication skills with the ability to learn new software and navigate multiple systems at once.
• Moderate computing and keyboarding skills including proficiency with database management.
• Ability to adapt to a constantly changing environment.
• Proficient organizational and time management skills.
• Fluent in English (oral and written) required.

Preferred Qualifications

• Bilingual in Spanish.
• Knowledge of Health Benefits and eligibility.

Work Environment and Culture

At blithequark, we prioritize the well-being and growth of our employees. We offer flexible work arrangements, including work-from-home, in-office, or hybrid options. Our company culture is built on the idea that everything starts with people, and we're committed to fostering a healthy work-life balance. We provide research-based training to encourage Outward Inclusion and DEI initiatives, and we're dedicated to creating a positive and inclusive work environment.

Compensation and Benefits

We offer a competitive salary range of $38,625.60 - $47,271, along with a rich benefits package that includes profit-sharing. We believe in rewarding our employees for their hard work and dedication, and we're committed to providing a comprehensive compensation and benefits package that supports their well-being and growth.

Why Join blithequark?

At blithequark, we're passionate about making a difference in the lives of our members and the communities we serve. We're committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees. If you're looking for a career that matters, and you want to be part of a team that's dedicated to making a difference, we encourage you to apply. Join our team today and start making a meaningful impact!

How to Apply

If you're excited about the opportunity to join our team, please submit your application. We can't wait to hear from you and discuss how you can contribute to our mission.