Experienced Full-Time Remote Customer Service Associate – Delivering Exceptional Experiences in a Fast-Paced E-commerce Environment at Blithequark

Join the Blithequark Team: Where Customer Experience Meets Innovation

Blithequark, a pioneering e-commerce company founded in 2001, is a three-time award winner of the Inc5000 fastest-growing companies in the USA. With a strong presence in Hauppauge, Long Island, we've established ourselves as a leader in the fragrance industry, offering over 14,000 brand-name authentic fragrances to millions of customers worldwide. Our commitment to exceptional customer service, product knowledge, and innovation has earned us a loyal customer base and a reputation for excellence.

We're now seeking an energetic, upbeat, and professional Customer Service Associate to join our growing team. As a full-time remote employee, you'll have the opportunity to work from anywhere, providing top-notch support to our customers and contributing to our mission of delivering exceptional experiences. If you're a self-motivated, hardworking, and team-oriented individual with a customer-first mindset, we want to hear from you!

About the Role

As a Customer Service Associate at Blithequark, you'll play a critical role in the interaction between our company and our current and prospective customers. Your primary focus will be on providing exceptional customer experiences, resolving customer service problems, and promoting customer loyalty. You'll be the first human touchpoint for our customers, and we expect you to be pleasant, a good listener, and even-tempered.

Key Responsibilities:

• Respond to Customer Inquiries: Answer a high volume of phone calls, emails, and chat messages daily, promptly, accurately, and courteously.
• Order Tracking and Verification: Track orders promptly and accurately, and assist with order verification, damaged/lost package claims, and reshipments.
• Cross-Sell Opportunities: Recognize and respond to cross-sell opportunities presented in order calls or email requests.
• Customer Problem Resolution: Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
• Continuous Improvement: Stay up-to-date with product knowledge, company policies, and procedures to provide accurate and helpful information to customers.

Requirements and Qualifications

To be successful in this role, you'll need:

• Dedicated Workspace: A dedicated office/space with a computer, 2 monitors, keyboard, mouse, and headset.
• Remote Work Experience: At least 6 months of experience working remotely.
• Customer Service Experience: At least 2 years of experience working in a customer service position, providing support through email, calls, chat, and social media.
• Zendesk Experience: 1 year of experience working with Zendesk or a customer service ticketing system.
• Computer Skills: Strong computer skills and strong data-entry/keyboard skills.
• Metric Management: Experience working with metrics such as handle time, quality assurance, and more.
• Communication Skills: Excellent verbal and written communication skills in English; bi-lingual is a plus!
• Conflict Resolution: Ability to manage and resolve conflict quickly and professionally.
• Organizational Skills: Highly organized, with excellent attention to detail.
• Education: High school degree, GED, or equivalent work experience.
• Customer-First Mindset: A customer-first mindset, measured through customer experience feedback.

What We Offer

At Blithequark, we're committed to providing a supportive and dynamic work environment that fosters growth and development. Here are some of the benefits and perks we offer:

• Competitive Compensation: A competitive salary and benefits package.
• Remote Work: The opportunity to work from anywhere, providing flexibility and work-life balance.
• Career Growth: Opportunities for career growth and professional development.
• Learning Benefits: Access to training and development programs to enhance your skills and knowledge.
• Recognition and Rewards: Recognition and rewards for outstanding performance.

Our Culture and Values

At Blithequark, we're passionate about delivering exceptional customer experiences and fostering a positive work environment. Our culture is built on the following values:

• Customer Focus: We're committed to putting our customers at the forefront of everything we do.
• Innovation: We encourage innovation and creativity in everything we do.
• Teamwork: We believe in the power of teamwork and collaboration.
• Integrity: We operate with integrity and transparency in all our interactions.

How to Apply

If you're excited about the opportunity to join our team, please take the assessment test, which takes 20-30 minutes to complete. This is a required step in the application process. Apply now and take the first step towards a rewarding career at Blithequark!

We look forward to welcoming you to our team!