**Entry Level Customer Service Representative - Days/Nights/Weekends at blithequark**

Are you a motivated and customer-focused individual looking for a rewarding career in customer service? Do you want to join a dynamic team that values diversity, inclusion, and employee growth? Look no further than blithequark, a national award-winning non-profit organization dedicated to providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. As an Entry Level Customer Service Representative at blithequark, you will play a vital role in supporting our clients and customers while developing your skills and expertise in a fast-paced and supportive environment. With a focus on quality, diversity, and performance, blithequark is committed to helping you reach your career goals and achieve your full potential. **About blithequark** blithequark is a unique business and human services agency that values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We are committed to collaboration, effective resource management, and innovative approaches to achieve world-class excellence. **Our Culture** At blithequark, we pride ourselves on having a great culture that fosters a respectful, collaborative, and fun work environment. Our employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. We support our mission by encouraging flexibility, health, and wellness, and offer benefits such as generous PTO policies, modern facilities, pet-friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements. **Job Summary** We are seeking an Entry Level Customer Service Representative to join our team in Lansing, MI. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and customers while using your computer to answer general questions about policies, practices, procedures, and other information. This is an entry-level position, and you will have the opportunity to develop your skills and expertise in a fast-paced and supportive environment. **Responsibilities and Requirements** * Promote blithequark's vision, values, and services to all customers and maintain organization-wide quality standards. * Follow established policies and procedures to respond and route calls, timely, and while also providing superior customer service. * Gather and log information after determining customers' needs; access knowledge base per customer request for information, apply problem-solving skills, and resolve the inquiries/requests effectively and accurately. * Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner. * Maintain flexibility in work hours and shifts. Accept other jobs/duties as assigned. **Requirements** * High School Diploma or GED * At least 18 years of age * U.S. Citizen * Call center experience preferred * Proficient in English (written and verbal) * Basic computer skills (typing, reading comprehension) * Weekend and second shift availability **Preferred Qualifications** * Experience working in a customer-facing role * Knowledge of customer service principles and practices * Ability to work in a fast-paced environment * Strong communication and interpersonal skills * Ability to multitask and prioritize tasks effectively **Security Clearance** Many of the positions through the Business Services Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate. **Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building. **Work Environment** Individuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. **Compensation and Benefits** * $18.00 per hour plus a Health & Welfare Benefit * Opportunity to move up to $20.06 after security clearance and Applicant Line certification is obtained * $1 increase for every hour worked after 6:00pm Monday - Friday * Sign-on bonus of $350 after training * Generous PTO policies * Modern facilities * Pet-friendly work sites * Free fruit * Fitness classes * Massages available for purchase * Opportunities for flexible work arrangements **How to Apply** If you are a motivated and customer-focused individual looking for a rewarding career in customer service, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application. Apply Job! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. blithequark provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law **Reasonable Accommodation Notice** Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Apply for this job