**Experienced Sales Chat Agent – Omnichannel Customer Engagement and Sales**

At blithequark, we're on a mission to create conditions within which people can thrive. As a rapidly growing global company, we're committed to putting culture and employees first. Our team is driven by a passion for delivering groundbreaking solutions for our clients and fulfilling careers for our employees. We're now seeking an experienced Sales Chat Agent to join our dynamic team and contribute to our success. **About blithequark** blithequark is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Manila & Davao, Philippines, Chennai & Pune, India, and Bogota, Colombia. We're a company that invests in our people and puts culture first because we believe that happy, fulfilled teams deliver breakthrough results. Our core values are built around integrity, excellence, accountability, and grace, and we're committed to creating an atmosphere of mutual respect. **Our Core Values** * **Integrity**: We do what's right for everyone – clients, shareholders, partners, and colleagues. Our team is more important than self, and we create an atmosphere of mutual respect. * **Excellence**: We deliver exceptional client results, reward and recognize performance, and relentlessly pursue improvement. * **Accountability**: We act like owners, take pride in our work, measure results (our own and our clients'), and are passionate about what we do. * **Grace**: We respect and appreciate differences, care for one another, practice humility, and make work personal. **Our Mission** Our mission is to create conditions within which people can thrive. We believe that by putting our people first, we can deliver groundbreaking solutions for our clients and fulfill the careers of our employees. **Job Summary** As a Sales Chat Agent at blithequark, you'll be responsible for communicating with customers through live chat or email to answer their queries and sell the value of our clients' products and services. You'll have the opportunity to establish a positive rapport with customers, communicate effectively online and over the phone, and provide recommendations through needs-based selling. You'll also have the chance to earn bonuses and enjoy a dynamic team environment, competitive benefits, generous incentives, and performance-based bonuses. **Responsibilities** * Assist customers who are active and lodge inquiries online via our client's website. * Handle incoming queries from customers who are interested in learning more about our clients' products and services, close new phone/line subscriptions, add in accessories to go with the phone, offer tablets and the latest phones. * Respond promptly to customer concerns, record and document each transaction in all forms of communications. * Adhere to client privacy guidelines to ensure each customer's privacy. * Maintain regular attendance as required by your position. Employees are required to work non-traditional business hours, such as holidays, evenings, and weekends as business demands. **Qualifications** * Must be able to work anytime during the center hours of operation (to include rotating shifts and occasional overtime.) * Basic math skills, data entry skills, and sales aptitude. * General understanding and experience with call centers/customer service, or sales. * Ability to use current computer equipment and programs being used. * Keen to details, must have above average oral and written communication skills. * Must have strong administrative, computer, organizational, and detail skills. * Ability to work independently and as a member of a team. * Possess strong problem-solving skills with the ability to monitor work for accuracy and thoroughness. * Ability to deal with customers patiently, tactfully, and efficiently by presenting services to the customer for sales opportunities. * Support the mission, vision, and values of blithequark. * Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility. * Possess strong decision-making skills while using good judgment. * Multi-task and change from one task to another without loss of efficiency or composure. * Money motivated; aiming to maximize our UNLIMITED EARNING POTENTIAL. * Enjoy helping customers choose the best telecommunications package for their needs. * Comfortable interacting with a diverse customer base. * History of excellent work attendance required. * Minimum one (1) year Customer Service/Sales with upselling experience required. * Minimum one (1) year experience meeting goals or quotas required. * Minimum one (1) year Call Center experience in a sales account preferred. * Experience in the Telecommunications industry is a plus. * Previous work experience in a Business Processing Outsourcing (BPO) environment is a plus. * High school diploma or equivalent required. * Willing to work onsite. **What We Offer** * Comprehensive compensation and benefits package, including health, dental, vision, generous PTO, and a performance-based bonus program. * Opportunities for training and career development. * Dynamic team environment, competitive benefits, generous incentives, and performance-based bonuses. * UNLIMITED EARNING POTENTIAL. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application through our website. We can't wait to hear from you! Apply for this job