Senior Manager, Digital Transformation Technology Operations - Enterprise Observability (REMOTE)

Unlock Your Career Potential with Amtrak's Cutting-Edge Technology Team

Amtrak is revolutionizing the future of transportation, and we're seeking a seasoned Senior Manager to lead our Enterprise Observability initiatives in Digital Transformation Technology Operations. As a remote work opportunity, you'll have the flexibility to work from anywhere while driving innovation and excellence in our technology landscape.

About Amtrak and Our Culture

Amtrak is more than just a transportation company; we're a connector of businesses and communities across the United States. With a diverse workforce of over 20,000 professionals, we're committed to safety, customer satisfaction, and employee growth. Our core values - 'Do the Right Thing, Excel Together, and Put Customers First' - are at the heart of everything we do. We're dedicated to fostering a culture that values high performance, recognizes individual contributions, and provides attractive compensation and benefits.

Job Summary

As the Senior Manager of our Enterprise Monitoring team, you'll be responsible for implementing End-to-End Observability across our Digital Transformation (DT) applications, providing visibility and insights into our hybrid IT environment. You'll lead the development and analysis of Observability Tools/Solutions selection strategies, collaborate with our Enterprise Architecture team to design and implement new Enterprise Observability Platforms/Frameworks, and build technical talent within the organization.

Key Responsibilities

• Make recommendations to enhance our Platform Architecture and ensure alignment with our enterprise business strategy.
• Lead the development and analysis of Observability Tools/Solutions selection strategies, including RFP development, vendor evaluation, and SaaS solution assessment (e.g., Dynatrace, Datadog, New Relic).
• Collaborate with Enterprise Architecture and other stakeholders to design and implement new Enterprise Observability Platforms/Frameworks, establishing Logging and Monitoring Standards consistent with DT Tech Ops SLOs and SLAs.
• Build technical talent within the organization through training, hiring, and engaging professional services to support our new Observability platform.
• Lead, motivate, mentor, and appraise your team to meet or exceed organizational performance goals and individual development goals.
• Provide technical expertise across business functions, identifying opportunities to improve business processes via new technologies.
• Support Amtrak's company-wide Sustainability Program, Diversity & Inclusion initiatives, and our core values.
• Occasionally work outside normal business hours as required.

Minimum Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent, plus 11+ years of relevant work experience.
• Proven experience implementing Observability solutions using SaaS platforms in enterprise-scale Hybrid IT Infrastructure, Platforms, and Applications, with multi-region deployments and cross-region disaster recovery capabilities.
• Proven track record in building and managing IT Development and Operations teams.
• Strong written and verbal communication and interpersonal skills.
• Experience in writing SOWs and RFPs.
• Working knowledge of at least one Observability tool (e.g., AppDynamics, ELK, Datadog, Dynatrace, New Relic).
• Working knowledge of Confluent/AWS MSK, AWS, and Azure cloud-native monitoring tools.
• Ability to collaborate with Infra/Network/Application teams to collect monitoring requirements and implement optimized solutions.
• Experience in programming or scripting languages is a plus.

Preferred Qualifications

• Master's degree in Engineering, Computer Science, or equivalent.
• Working experience utilizing the ITIL Framework for Incident, Change, Problem, and Release Management.
• Training or project delivery experience using SAFe.

What We Offer

Amtrak provides a comprehensive benefits package, including:

• Competitive salary ($146,160 - $189,430).
• Health, dental, and vision plans.
• Health savings accounts and wellness programs.
• 401K retirement plan with employer match.
• Life insurance and short- and long-term disability insurance.
• Paid time off and back-up care.
• Adoption assistance and surrogacy assistance.
• Reimbursement of education expenses and Public Service Loan Forgiveness eligibility.
• Railroad Retirement sickness and retirement benefits.
• Rail pass privileges.

Career Growth and Development

At Amtrak, we're committed to your career growth and development. As a Senior Manager, you'll have opportunities to:

• Lead high-impact projects and initiatives.
• Develop and mentor a high-performing team.
• Stay up-to-date with industry trends and best practices.
• Collaborate with cross-functional teams to drive business outcomes.

Work Environment and Company Culture

As a remote worker, you'll enjoy the flexibility to work from anywhere while maintaining a strong connection with our team. We're committed to fostering a culture that values:

• Diversity and inclusion.
• High performance and individual contributions.
• Employee growth and development.
• Work-life balance.

Why Join Amtrak?

At Amtrak, we're passionate about connecting people and communities. We're committed to making a positive impact on the environment, our customers, and our employees. By joining our team, you'll be part of a dynamic organization that's shaping the future of transportation.

If you're a motivated and experienced professional looking to lead our Enterprise Observability initiatives, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team!

Amtrak is an Equal Opportunity Employer/Affirmative Action Minority/Female employer. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth, and related conditions), national origin/ethnicity, age, disability (intellectual, mental, and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship, or any other personal characteristics protected by law.