Senior Service Delivery Specialist - Transforming the Global Travel Industry with Sabre's Innovative Technology Solutions

Join Sabre, a Leader in Travel Technology, and Shape the Future of the Industry

Sabre is a pioneering technology company that is revolutionizing the global travel industry. By harnessing the power of next-generation technology, we create cutting-edge solutions that tackle the most pressing challenges and capitalize on the biggest opportunities in travel. As a Senior Service Delivery Specialist at Sabre, you will play a vital role in driving customer success and delivering exceptional service, contributing to the company's mission to connect people with moments that matter.

About the Role

This is an exciting opportunity to join Sabre's dynamic team as a Senior Service Delivery Specialist, working in a hybrid environment that combines remote work with time in our office. As a key member of our team, you will be responsible for driving customer conversion projects from planning to delivery, ensuring successful project outcomes, and providing top-notch support to our customers.

Key Responsibilities

• Collaborate with customers, account teams, and internal project team members to define project deliverables and ensure a deep understanding of each task.
• Validate customer requirements to ensure successful project outcomes and drive customer satisfaction.
• Install and configure Sabre standard products, designing customized training programs and conducting onsite and/or virtual training for customer agents.
• Provide virtual onsite assistance with floor walking in a day-to-day working environment, ensuring seamless customer support.
• Work closely with teams across the Americas, customer support teams, and operational verticals to drive project success and foster a collaborative environment.
• Deliver assigned tasks on time, ensuring high-quality results and meeting project milestones.

Essential Qualifications

To succeed in this role, you will need:

• A minimum of 3 years of hands-on GDS experience, with functional Sabre knowledge being a significant plus.
• Proven experience in the travel industry, including agency end-to-end workflow and common operations knowledge.
• Strong verbal, written communication, and listening skills, with the ability to create and deliver formal training programs and presentations.
• A team player with experience working with different cultures in a global environment, demonstrating adaptability and a collaborative mindset.

Preferred Qualifications

While not essential, the following qualifications will be considered a plus:

• 5-10 years of hands-on GDS experience in different roles, providing a deep understanding of the industry and its complexities.
• A Bachelor's degree in Business, Project Management, or Computer Science, demonstrating a strong foundation in relevant disciplines.
• Multilingual proficiency, especially in Spanish or French, enabling effective communication with a diverse customer base.
• Project management experience, either as a leader or contributor, showcasing your ability to drive projects forward and achieve results.

What We Offer

At Sabre, we are committed to providing a comprehensive benefits package that supports our employees' well-being and career growth. Our benefits include:

• A very competitive compensation package, reflecting your skills and experience.
• Generous Paid Time Off (25 PTO days), allowing you to recharge and maintain a healthy work-life balance.
• 4 days (one day/quarter) Volunteer Time Off (VTO), enabling you to give back to your community and make a positive impact.
• 5 days off annually for Year-End Break, providing a well-deserved rest period.
• A comprehensive medical, dental, and Wellness Program, supporting your physical and mental health.
• 12 weeks paid parental leave, ensuring a smooth transition for new parents.
• An infrastructure that allows flexible working arrangements, promoting work-life balance and adaptability.
• Formal and informal reward, recognition, and acknowledgement programs, celebrating your achievements and contributions.
• Lots of fun and engaging employee development events, fostering a positive and inclusive company culture.

Career Growth Opportunities

As a Senior Service Delivery Specialist at Sabre, you will have the opportunity to:

• Engage with customers across the Americas, contributing to an international footprint and broadening your professional network on a global scale.
• Join a dynamic and diverse team, fostering a collaborative environment where different perspectives are valued, and teamwork is celebrated.
• Embrace travel opportunities, gaining exposure to various cultures and enhancing your problem-solving skills by navigating unique challenges in different regions.
• Be part of exciting and distinctive projects, providing you with the opportunity to showcase your skills and creativity while contributing to innovative solutions.
• Benefit from ongoing learning opportunities and professional development, ensuring that you stay at the forefront of industry trends and advance your career in a supportive environment.

Company Culture

At Sabre, we pride ourselves on our vibrant and enjoyable workplace, where work-life balance is emphasized, and a positive atmosphere encourages personal and professional growth. Our company culture is built on a foundation of collaboration, innovation, and inclusivity, providing a supportive environment where you can thrive.

Conclusion

If you are a motivated and experienced professional looking to drive results and shape the future of the travel industry, we encourage you to apply for this exciting opportunity as a Senior Service Delivery Specialist at Sabre. With a competitive compensation package, comprehensive benefits, and a dynamic company culture, we offer a rewarding career path that will challenge and inspire you. Join our team today and be part of a company that is transforming the world of travel!