Experienced Customer Service Support Representative - Delivering Exceptional Client Experiences at blithequark

Join blithequark's Customer-Centric Team as a Customer Service Support Representative

At blithequark, we're committed to providing world-class customer experiences and making a meaningful difference in the lives of our clients. As a Customer Service Support Representative, you'll be the primary point of contact between blithequark, our customers, and patients, ensuring that their needs are met with accuracy, efficiency, and a passion for exceptional service.

About blithequark and the Industry

blithequark is a leader in the healthcare industry, dedicated to delivering innovative solutions and services that improve patient outcomes. As a Customer Service Support Representative, you'll be part of a dynamic team that values customer-centricity, collaboration, and continuous improvement. Our company culture is built on a foundation of respect, empathy, and a commitment to making a positive impact.

Key Responsibilities

• Act as a liaison between blithequark, customers, and patients, resolving routine requests and inquiries via phone, email, or internet
• Provide product education and handle a wide range of customer questions, ensuring a world-class customer experience
• Qualify and establish new customers, ensuring a smooth onboarding process
• Work in multiple databases to research complex issues and questions, providing timely and accurate solutions
• Notify clients of test results, review test forms for accuracy, and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support tasks, including medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance

Essential and Preferred Qualifications

Essential Qualifications:

• High School Diploma or GED equivalent required
• Previous experience in a customer service role
• Knowledge of Microsoft Office suite
• Strong verbal and written communication skills, with excellent listening and response abilities
• Courteous and customer-service oriented, with a strong ability to multitask and adapt to changing priorities

Preferred Qualifications:

• Associate's or Bachelor's degree
• Prior experience with YHL or similar laboratory information systems
• Experience working in a contact center/call center environment
• Prior healthcare industry experience, such as a physician's office or hospital
• Experience with Salesforce.com and/or Laboratory Information Systems
• Bilingual in English and Spanish

Skills and Competencies Required for Success

To excel as a Customer Service Support Representative at blithequark, you'll need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Ability to work in a fast-paced environment with multiple priorities
• Flexibility and adaptability in a rapidly changing environment
• Strong customer service orientation and empathy
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Service Support Representative, you'll have access to:

• Ongoing training and development programs to enhance your customer service and technical skills
• Opportunities for career advancement and professional growth
• Collaboration with a talented and experienced team
• Regular feedback and coaching to help you succeed

Work Environment and Company Culture

blithequark offers a dynamic and supportive work environment that values diversity, inclusion, and employee well-being. As a remote worker, you'll enjoy:

• Flexible work arrangements and a healthy work-life balance
• Opportunities to work with a talented and experienced team
• A culture that prioritizes customer-centricity, collaboration, and continuous improvement
• Access to cutting-edge technology and tools

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including:

• A pay range of $15-$25 per hour, depending on experience
• Comprehensive benefits, including medical, dental, vision, life insurance, and 401(k)
• Paid time off (PTO) or flexible time off (FTO)
• Company bonus where applicable
• Employee stock purchase plan (ESPP)

Join Our Team and Make a Difference

If you're passionate about delivering exceptional customer experiences and making a meaningful difference in the healthcare industry, we encourage you to apply for this exciting opportunity. As an Equal Opportunity Employer, blithequark is committed to diversity and inclusion in the workforce and welcomes applications from qualified candidates.

Don't miss this chance to join our customer-centric team and take your career to the next level. Apply today!

Application Window: August 22nd, 2024

Work Schedule: Monday-Friday, 8:00 am - 4:30 pm AZT, with additional days/hours as business needs require

Work Location: Remote work available