Office Assistant & Customer Care Specialist - Swimming Pool Service Industry at blithequark

Join the Premier Swimming Pool Service Company in America as an Office Assistant & Customer Care Specialist

Are you looking for a dynamic and flexible work environment where you can grow professionally and be part of an award-winning team? Do you have a passion for delivering exceptional customer service and have experience in managing office operations? If so, blithequark, America's largest and premier swimming pool service company, is seeking an experienced Office Assistant & Customer Care Specialist to join their team.

About blithequark and the Swimming Pool Service Industry

blithequark is a leading name in the swimming pool service industry, known for its commitment to customer satisfaction and its strong reputation for quality service. As a key player in this industry, blithequark is dedicated to providing top-notch services to its clients, ensuring their swimming pools are safe, clean, and well-maintained. The company prides itself on its award-winning team and its innovative approach to customer service.

Why Consider This Opportunity?

At blithequark, we offer a range of benefits that make working with us an attractive proposition. These include:

• Flexible Work Schedule: Enjoy the flexibility of working from home or in the office, allowing you to achieve a better work-life balance.
• Competitive Compensation: Receive a salary based on your experience, ensuring you are fairly rewarded for your skills and expertise.
• Award-Winning Team: Be part of a team that has been recognized for its excellence in customer service, providing a motivating and supportive work environment.
• Career Growth: Take advantage of opportunities for career advancement within the organization, helping you to grow professionally.
• Free Uniforms: Benefit from free uniforms, reducing your expenses and ensuring you are always professionally dressed.

Key Responsibilities

As an Office Assistant & Customer Care Specialist at blithequark, you will play a crucial role in ensuring the smooth operation of the office and delivering exceptional customer service. Your responsibilities will include:

• Providing office communications support by answering calls, forwarding messages, and confirming customer work orders.
• Interacting with customers daily to address appointments, service issues, billing inquiries, and other customer concerns.
• Conducting customer satisfaction surveys and courtesy calls to ensure high levels of customer satisfaction.
• Tracking customer information and maintaining accurate records in the Customer Relationship Management System.
• Scheduling and delegating work orders to field staff, updating and monitoring schedules as needed to ensure efficient service delivery.
• Executing daily accounting and bookkeeping tasks, including billing, receivables, and payables, to ensure the financial health of the organization.
• Managing office supplies and addressing office-related malfunctions or requests to maintain a productive work environment.

Essential Qualifications

To be successful in this role, you will need:

• A college degree or equivalent business experience, demonstrating your ability to handle complex administrative tasks.
• 3+ years of experience in the service industry, with a focus on back-office activities, showing your understanding of customer service operations.
• Proficiency in computer literacy, including Microsoft Office Suite and QuickBooks, to efficiently manage administrative tasks.
• Strong organizational, planning, and time-management skills to prioritize tasks and manage multiple responsibilities.
• Excellent verbal and written communication skills to effectively interact with customers and colleagues.
• Critical thinking and attention to detail to resolve customer issues and manage administrative tasks accurately.

Preferred Qualifications

While not essential, having the following qualifications can help you stand out as a candidate:

• Knowledge of the swimming pool industry, providing a deeper understanding of the company's services and customer needs.
• Experience with customer relationship software, such as Salesforce or HubSpot, to enhance your ability to manage customer interactions and data.

Skills and Competencies

To excel in this role, you will need to possess certain skills and competencies, including:

• Customer service skills: The ability to provide exceptional service to customers, resolving their issues and addressing their concerns.
• Communication skills: Effective verbal and written communication to interact with customers, colleagues, and field staff.
• Organizational skills: The ability to prioritize tasks, manage multiple responsibilities, and maintain accurate records.
• Technical skills: Proficiency in Microsoft Office Suite, QuickBooks, and potentially customer relationship software.
• Problem-solving skills: Critical thinking and attention to detail to resolve customer issues and manage administrative tasks.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow professionally. As an Office Assistant & Customer Care Specialist, you will have the opportunity to develop your skills and advance your career within the organization. You will be working with a talented team of professionals who are dedicated to delivering exceptional customer service, and you will have access to training and development opportunities to enhance your knowledge and expertise.

Work Environment and Company Culture

blithequark prides itself on its positive and supportive work environment. Our company culture is centered around delivering exceptional customer service and fostering a collaborative and inclusive workplace. We value our employees and strive to create a work environment that is engaging, motivating, and rewarding.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes a salary based on experience, as well as a range of benefits and perks, such as free uniforms. We also provide opportunities for career growth and advancement within the organization, helping you to achieve your professional goals.

Join Our Team

If you are a motivated and customer-focused individual with experience in office administration and customer service, we encourage you to apply for this exciting opportunity to join blithequark as an Office Assistant & Customer Care Specialist. With our flexible work schedule, competitive compensation, and opportunities for career growth, we offer a rewarding and challenging work environment that is hard to find elsewhere.

Don't miss this chance to be part of a dynamic team and contribute to the success of America's largest and premier swimming pool service company. Apply now to take the first step towards a fulfilling career at blithequark.